Jordan Harris-Gonzales
Lansing
Summary
Results-driven Michigan State University graduate actively seeking a business operations role. Aiming to streamline company operations through decision-making, communication, and organizational abilities. Committed to maintaining a safe and healthy work environment for maximum productivity and efficiency. Thrives on challenges and embraces lifelong learning, ready to leverage expertise in communication and skillset in a growth-oriented organization. Professional dispatch leader with extensive experience in logistics and operations management. Proficient in optimizing routes, managing teams, and ensuring efficient delivery schedules. Strong focus on team collaboration, adaptable to changing needs, and highly motivated to achieve results. Recognized for effective communication, problem-solving, and organizational skills crucial for high-stakes environments.
Overview
10
10
years of professional experience
Work History
A.B.O Certified Optician
L.O Eye Care
09.2023 - Current
- Streamlined lab operations by efficiently managing inventory and placing timely orders for optical supplies.
- Maintained up-to-date knowledge on industry trends and new products, providing informed recommendations to clients.
- Supported business growth by participating in marketing efforts such as promotional events and community outreach programs.
- Ensured proper handling of sensitive patient information by diligently maintaining confidentiality and following HIPAA regulations.
- Implemented effective strategies for inventory management and loss prevention, minimizing shrinkage and maximizing profit margins.
- Managed multiple tasks simultaneously while maintaining high-quality standards under tight deadlines in a fast-paced environment.
- Contributed to increased sales by effectively presenting the benefits of various lens options.
- Troubleshot issues with eyewear fittings or prescriptions, delivering quick resolutions for improved client satisfaction.
- Assisted customers in selecting appropriate eyewear for their needs, enhancing customer experience.
- Demonstrated proficiency in using optical equipment for precise measurements, ensuring optimal visual outcomes for patients.
Dispatch Manager
Amazon Warehouse
10.2022 - 08.2023
- Oversee and manage warehouse inventory, including supplies assuring the work environment itself is neat, clean and orderly
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Assemble and prepare to ship various products, packaging and displays
- Coordinate and communicate with office staff including Human Resources, attending weekly staff meetings as well as assuring a high degree of accuracy in shipping orders and meeting deadlines
- Prominent capability of multi-tasking expected and unexpected tasks, arranging (LTL) transportation as well as negotiating freight and transportation fees
- Understand and strictly adhere to OSHA guidelines, 5+ years' experience working with Microsoft office/Excel, well versed in Amazon and large retailer shipping experience, used to working 8 hours plus days
- Effective and concise communication skills working with large groups of people with productive problem solving and solutions
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Clerical Aide/ Research Assistant
Michigan State University
04.2022 - 10.2022
- Assist in Department of Human Medicine Business Office Operations, including but not limited to; answering and directing phone calls; sending, receiving, and sorting faxes and mail packages; financial review and record keeping; assisting with travel planning and reimbursement; as well as maintaining the cleanliness and organization of building areas as needed
- Conducting over the phone research questionaries' with volunteer patients to collect information to conduct MIOSHA reports to determine the cause of exposure to heavy metals including Lead, Mercury, Arsenic, and other toxic heavy metals
- Maintaining confidential documents safely as well as keeping a well organized file cabinet for all the information that will be necessary to conduct a proper case study
- Enhanced office efficiency by organizing files, scheduling appointments, and maintaining accurate records.
- Supported office staff with daily tasks, ensuring the smooth running of the workplace.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Assisted in streamlining administrative processes for faster response times and increased productivity.
Advisory Board Member / Community Representative
Ingham County Family Center
10.2020 - 10.2022
- Develop Ingham County Family Center policies and procedures; collaborate with Lansing neighborhood organizations to drive community awareness and engagement
- Monitor integrity of current and future services under the Ingham County Family Center; provide advice and recommendations to the Country Circuit / Family Division and Judiciary Committee
- Directly vote for bills to be passed through the Ingham County family center with budgeting
- Assisted in the development of long-term business strategies, ensuring sustainable growth and profitability.
- Played an instrumental role in the recruitment of top talent for key leadership positions within the organization.
- Facilitated knowledge exchange across industries by organizing seminars featuring prominent guest speakers from various sectors.
- Participated in regular board meetings to provide constructive feedback on proposed projects or plans that aligned with the organization''s mission statement.
- Provided valuable input on the creation and execution of corporate social responsibility programs, reinforcing the organization''s commitment to ethical practices.
- Championed diversity initiatives within the workplace by advocating for inclusive hiring practices, training programs, and cultural awareness campaigns.
Administrative Office Assistant
Peckham Incorporated
06.2020 - 04.2021
- Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner, as well as accepting other jobs/duties as assigned
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
Service Center Director
MSU Residential Services
05.2019 - 03.2020
- Managed floor operations with 500 residents to ensure residency well-being and safety among the community guidelines, assisted with office duties including but not limited to logging mail, sending emails, while assisting students with any concerns they had regarding housing and resident safety
- Provided clerical support to 500 students to foster fulfilled living-experience for entire residence hall with tasks that included, replacing keys, exchanging mail/packages answering the office phone and assisting students and parents with solutions to their concerns
- Provided direct organizational support between different branches within the department to ensure Organizational communication
- Developed strong community relationships to support center programs and initiatives.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
Academic Orientation Facilitator
MSU Academic Orientation Summer Program
06.2018 - 08.2018
- Guided 8,500 students throughout college enrollment process and addressed parent concerns
- Assisted 2,000 students with class enrollment based on academic goals; provided direction about student employment, housing, financial, and local resources to meet essential needs
- Directly generated approved full-time academic schedules that were tailored around the needs of that specific student including first year students, international students, transfer students as well as student athletes
- Managed a group of academic lab assistants for the course of the 12-week program which specifically focused on Communication major focused Students
- Reduced time spent on manual administrative tasks through the implementation of digital tools for scheduling, communication, and record-keeping purposes.
- Recognized as a top-performing facilitator through consistently high evaluation scores from participants and peers alike.
- Elevated participant retention rates following completion of the orientation program through consistent follow-up communications detailing available support services or upcoming events of interest.
- Supported continuous learning among facilitators by sharing best practices, resources, and professional development opportunities through a centralized online platform.
- Ensured smooth event execution by managing logistics, including room setup, audiovisual equipment, and catering arrangements.
- Improved orientation content by continuously evaluating and updating materials to ensure relevance and accuracy.
- Increased participant satisfaction with orientation programs by soliciting feedback and implementing improvements based on suggestions.
- Expanded the reach of orientation programs by offering both in-person and virtual options to accommodate diverse participant needs and preferences.
Program Ambassador
MSU Gear Up Program
05.2017 - 07.2018
- Advised 50 incoming first-year students about personal development and employability techniques
- Mentored 10 high school students about healthy lifestyle choices and mindsets in the 2024 & 2025 MSU first-year cohorts; acted as chaperone to spearhead positive on-campus tour experiences
- Managed a weekly workshop with 1st year students that incorporated resume building, job fairs as well as job and interview shadowing
- Actively participated within the workshops and demonstrated the tasks at hand to express inclusivity with the students to ensure they had the optimal experience
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Business Operations Intern
The Inspirational Center
01.2015 - 10.2016
- Shadowed founder to learn office responsibilities such as payroll administration and document process quality including Microsoft word and Excel
- Interacted with 20+ clients to identify and address client pain points to advance satisfactory Inspirational Center experiences
- Actively interacted with clients, assisted them with individual needs as well as collective needs
- Did weekly well-being ensuring hospitality throughout the organization
- Maintained accurate records of all operational activities, ensuring transparency and accountability throughout the internship experience.
- Analyzed financial reports to identify trends and potential areas for improvement within the organization''s operations.
- Supported the implementation of new software systems, contributing to enhanced business operations and data accuracy.
- Aided in budget creation and management, ensuring financial resources were allocated effectively across projects.
- Facilitated communication between departments, fostering a collaborative environment that supported business objectives.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI05.2021
Skills
- Network administration
- Legal research
- Clerical experience
- Retail sales
- Microsoft Word
- Excel
- Community health center
- Communication skills
Timeline
A.B.O Certified Optician
L.O Eye Care
09.2023 - Current
Dispatch Manager
Amazon Warehouse
10.2022 - 08.2023
Clerical Aide/ Research Assistant
Michigan State University
04.2022 - 10.2022
Advisory Board Member / Community Representative
Ingham County Family Center
10.2020 - 10.2022
Administrative Office Assistant
Peckham Incorporated
06.2020 - 04.2021
Service Center Director
MSU Residential Services
05.2019 - 03.2020
Academic Orientation Facilitator
MSU Academic Orientation Summer Program
06.2018 - 08.2018
Program Ambassador
MSU Gear Up Program
05.2017 - 07.2018
Business Operations Intern
The Inspirational Center
01.2015 - 10.2016
Bachelor of Arts - Communications
Michigan State University
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