Summary
Overview
Work History
Education
Skills
Timeline
Generic

JORDAN HARRISON

Mechanicsville,MD

Summary

Subject matter expert with 3 years of clerical and financial support. Adaptable mindset with the ability to tackle new challenges with a focused, positive outlook. Proven track record for effective record keeping, identifying problem areas, assisting with the adherence of operating procedures, client relationships and quickly learning complex systems. Respected for integrity, professionalism, leadership, and strong interpersonal/team building skills with experience in building client relations.

Overview

4
4
years of professional experience

Work History

Bank Teller

Shore United Bank
05.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

CUSTOMER SERVICE ASSOCIATE

WALGREENS COMPANY
05.2022 - 05.2024
  • Company Overview: WALGREENS BOOTS ALLIANCE
  • Provides customers with courteous, friendly, fast, and efficient service
  • Recommends items for sale to customer and recommends trade-up and/or companion items
  • Registers customer purchases on assigned cash register (POS System), collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
  • Recommending that customers get the myWalgreens card that provides the ability to earn 10% Walgreens Cash rewards on eligible Walgreens branded purchases, 5% on other eligible Walgreens brands and pharmacy purchases, 3% on eligible grocery and health & wellness purchases and 1% everywhere Mastercard is accepted
  • Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
  • Completes resets and revisions as directed
  • For consumable items, assists in stock rotation, using the first in, first out method and restock outs
  • Has working knowledge of store systems (Zebra Technologies) and store equipment
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers
  • Completes special assignments and other tasks as assigned


CREW MEMBER

INTERNATIONAL DAIRY QUEEN INC.
02.2021 - 05.2022
  • Company Overview: DAIRY QUEEN GRILL & CHILL
  • Responsible for obtaining food orders and processing sales transactions (Micros Simphony Software)
  • Ensured all transactions were correctly recorded for accurate inventory record keeping
  • Be an ambassador of the Dairy Queen DQ brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome customers to the Dairy Queen brand
  • Assist customers with menu navigation and product ingredient questions
  • Strive to exceed customers' expectations and deliver guest first service through timely and quality service
  • Calmly solve customers' concerns and embrace Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
  • Prepare treat products following restaurant, health, and safety standards and procedures
  • Create and maintain a positive, safe, clean, and inviting environment for customers and team members
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management
  • DAIRY QUEEN GRILL & CHILL

Education

Business Administration - Business

College of Southern Maryland
La Plata, MD
05-2025

High School -

Chopticon High School
Morganza, MD
06.2022

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • SharePoint
  • Professionalism and courtesy

Timeline

Bank Teller

Shore United Bank
05.2024 - Current

CUSTOMER SERVICE ASSOCIATE

WALGREENS COMPANY
05.2022 - 05.2024

CREW MEMBER

INTERNATIONAL DAIRY QUEEN INC.
02.2021 - 05.2022

High School -

Chopticon High School

Business Administration - Business

College of Southern Maryland

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JORDAN HARRISON