Jordan Hatch
Bedford,VA
Summary
Dynamic leader with extensive experience at Carriage Hill Retirement, excelling in facility management and resident relations. Proven track record in developing personalized care plans and enhancing resident satisfaction through effective communication and problem-solving. Skilled in emergency preparedness, fostering a safe and engaging environment for all residents.
Overview
11
11
years of professional experience
Work History
Director of Residential Services
Carriage Hill Retirement
07.2025 - 01.2026
- Developed and implemented personalized care plans for residents to enhance quality of life.
- Coordinated daily activities and events to promote engagement among residents.
- Streamlined communication between staff, families, and external healthcare providers.
- Monitored compliance with health regulations and physician orders to ensure resident safety and well-being.
- Enhanced resident satisfaction by addressing concerns promptly and effectively, ensuring a positive living environment.
- Developed comprehensive budgets for facilities management, resulting in cost savings and efficient resource allocation.
Shift Supervisor (Registered Medication Aide)
Carriage Hill Retirement
11.2024 - 07.2025
- Supervised daily operations, ensuring optimal staffing levels and adherence to service standards.
- Trained new employees on care procedures, enhancing team performance and resident satisfaction.
- Coordinated shift schedules to maximize coverage and minimize labor costs effectively.
- Monitored resident activities, responding promptly to requests and concerns for improved care quality.
- Assisted in maintaining inventory of supplies and medications, ensuring availability for supplies necessary for care and medication to be administered as ordered.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Certified Nursing Assistant
Kissito Healthcare-The Brian Center
01.2024 - 02.2025
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided compassionate care to residents, fostering a supportive environment.
- Maintained cleanliness and organization of patient rooms to ensure safety standards.
- Assisted in rapid response teams, providing critical care in emergency situations to save lives.
- Supported patients with chronic obstructive pulmonary disease (COPD) to enhance their quality of life through targeted therapies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Certified Nursing Assistant
Fairmont Crossing Health & Rehab Center
01.2021 - 04.2024
- Collaborated with healthcare team to develop personalized care plans for residents.
- Trained new staff on patient care protocols and best practices in caregiving.
- Implemented infection control measures, reducing risk of health complications among patients.
- Advocated for patient needs during interdisciplinary team meetings, enhancing care outcomes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Assistant Manager
Urgent Care by Pawprints
10.2021 - 01.2023
- Led team initiatives to enhance operational efficiency and service quality.
- Streamlined scheduling processes, improving staff allocation and resource management.
- Developed training programs for new employees, fostering skill development and team cohesion.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
DSP
VP&J Services
09.2018 - 01.2021
- Supported individuals with developmental disabilities in daily living activities, fostering independence and personal growth.
- Implemented personalized care plans, ensuring alignment with individual goals and preferences.
- Advocated for clients' rights and needs within community resources, strengthening access to essential services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Transported clients to medical and dental appointments to provide support.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Travel CNA
Claudia Horowitz
01.2015 - 05.2019
- Administered daily patient care, ensuring comfort and safety during travel assignments.
- Assisted patients with mobility, personal hygiene, and daily living activities in diverse environments.
- Collaborated with healthcare teams to develop tailored care plans for individual patient needs.
- Monitored vital signs and documented changes to provide accurate health updates to medical staff.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Travel CNA
Brightstar Healthcare Agency
11.2014 - 09.2018
- Educated patients and families on care routines and medication management during travel.
- Trained new staff on best practices for patient care in various settings, enhancing team performance.
- Implemented efficient scheduling systems to optimize travel logistics for patient appointments.
- Advocated for patient needs, ensuring a positive experience while maintaining high-quality care standards.
- Responded quickly and calmly in emergency situations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Facilitated personal hygiene management, feeding and ambulation.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Dialysis Patient Care Technician
DaVita
06.2016 - 06.2018
- Administered dialysis treatments while ensuring patient comfort and safety during procedures.
- Monitored vital signs and recorded patient data accurately to inform healthcare decisions.
- Collaborated with nursing staff to develop individualized care plans for patients.
- Educated patients on treatment processes, dietary restrictions, and self-care techniques.
- Assisted in training new technicians on equipment usage and best practices for patient care.
- Increased clinic efficiency by maintaining up-to-date patient records and consistently updating treatment plans as needed.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Education
Associate of Applied Science - General Studies
Central Virginia Community College
08-2022
No Degree - Registered Medication Aide
Raspberry Hill
Lynchburg, VA10-2021
No Degree - Certified Nursing Assistant
Raspberry Hill
Lynchburg, VA10-2020
No Degree - Patient Care Technician
Howard Community College
Columbia, Maryland, MD05-2015
No Degree - Certified Nursing Assistant
American Red Cross
Baltimore, MD11-2014
Skills
- Facility management
- Client assessment
- Cultural history
- Resident relations
- Emergency preparedness
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Director of Residential Services
Carriage Hill Retirement
07.2025 - 01.2026
Shift Supervisor (Registered Medication Aide)
Carriage Hill Retirement
11.2024 - 07.2025
Certified Nursing Assistant
Kissito Healthcare-The Brian Center
01.2024 - 02.2025
Assistant Manager
Urgent Care by Pawprints
10.2021 - 01.2023
Certified Nursing Assistant
Fairmont Crossing Health & Rehab Center
01.2021 - 04.2024
DSP
VP&J Services
09.2018 - 01.2021
Dialysis Patient Care Technician
DaVita
06.2016 - 06.2018
Travel CNA
Claudia Horowitz
01.2015 - 05.2019
Travel CNA
Brightstar Healthcare Agency
11.2014 - 09.2018
Associate of Applied Science - General Studies
Central Virginia Community College
No Degree - Registered Medication Aide
Raspberry Hill
No Degree - Certified Nursing Assistant
Raspberry Hill
No Degree - Patient Care Technician
Howard Community College
No Degree - Certified Nursing Assistant
American Red Cross