Jordan Hayes
San Francisco,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Server
Private Chef Megan Mesner
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Operations Manager
Merch Dept.
06.2021 - 01.2025
- Responsible for monitoring and finalizing the entire production process for each individual line
- Responsible for communicating with individual clients about product development
- Responsible for communicating clients vision and specifications to the print team
- Responsible for ordering and maintaining inventory of products and materials
- Operational knowledge of automatic printing presses, industrial dryers, and screen reclaiming equipment and procedures
- Actively supporting the print team with using equipment and following procedures
- Help create an engaging and positive work environment
- Focus on employee and client goals and satisfaction
Lead Brunch Server
The Famous Toastery
11.2017 - 05.2021
- Demonstrated strong teamwork skills by assisting fellow servers in fulfilling their duties when needed, fostering a positive work environment.
- Expedited overall service by promptly addressing guest inquiries, handle special requests, and resolve any issues that arose.
- Assisted in training new servers on brunch procedures, sharing expertise to improve overall team performance during busy shifts.
- Upheld a professional demeanor under pressure, maintaining composure and friendly interactions with guests even during peak hours or challenging situations.
Server
Longhorn Steakhouse
03.2014 - 05.2021
- Responsible for curating a memorable dining experience while efficiently keeping the dining room flowing
- Assisted in the front of house scheduling
- Assessing the front of house staff strengths and assigning sections accordingly
- Opening and closing front of house
- Assigning staff side work obligations and clearing completion in order to be cut for the shift
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Shabu Shabu
04.2010 - 02.2014
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
El Cerrito Mexican Restaurant Bar & Grill
02.2010 - 02.2014
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Arts - Recording Arts
Full Sail University
Winter Park, FL06-2009
High school diploma -
Jay M. Robinson High School
01.2007
Skills
- Clear Interpersonal Communication
- Strategic Planning Abilities
- Flexible when needed
- Devotion to improvement
- Experience with managing and supporting a variety of team members
- Time management
- Customer service
- Food handling and safety
Timeline
Server
Private Chef Megan Mesner
06.2021 - Current
Operations Manager
Merch Dept.
06.2021 - 01.2025
Lead Brunch Server
The Famous Toastery
11.2017 - 05.2021
Server
Longhorn Steakhouse
03.2014 - 05.2021
Server
Shabu Shabu
04.2010 - 02.2014
Server
El Cerrito Mexican Restaurant Bar & Grill
02.2010 - 02.2014
Associate of Arts - Recording Arts
Full Sail University
High school diploma -
Jay M. Robinson High School
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