Jordan Haynes

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Analyzed sales utilizing daily profit and loss reports to identify trends and adjust inventory orders accordingly.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, high communication, and continuous learning opportunities.
• Trained baristas and trained and supported new assistant specialty coffee managers with Nordstrom's comprehensive training program.
• Improved marketing through signage and retail merchandising and opportune sampling to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Consistently met or exceeded plan by keenly observing scheduling needs, business trends, customer preferences, and contest opportunities.

I worked at the Ebar intermittently, but always returned, as I was newly attending college and finding my footing. The breaks that I took mirror on-ground school demands. Now I am finishing my degree part-time and working full time.

• Maintained accurate inventory counts and placed orders via Coupa to meet customer demands and sustain operations.
• Upheld operations when Ebar did not have a manager for an extended period of time.
• Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
• Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages With beautiful latte art.
• Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
• Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
• Streamlined workflow for barista team members by implementing effective task delegation.
• Optimized workflow processes for faster order completion, decreasing wait times for customers.
• Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

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• Served food and beverages promptly with focused attention to customer needs.
• Worked with Aloha system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Maximized performance by monitoring daily activities and mentoring team members.
• Applied makeup beautifully and quickly through active listening and clear communication to ensure clients' satisfaction and education in terms of product use.
• Achieved departmental goals by developing and executing strategic plans utilizing gifts with purchase or new product launches.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges faced during COVID. Held remote or socially distanced skincare and makeup classes ahead of new launches, led to national recognition from MAC due to sales record.
• Built long lasting client relationships by making each customer feel welcomed and inspired, and then personalizing each experience while also tending to the needs of multiple customers at once.