Jordan Heldoorn
Nuevo,CA
Summary
Summary
Reliable and detail-oriented technician with hands-on experience in low-voltage electrical systems, diagnostics, and system installations across residential and commercial environments. Proven track record of troubleshooting and resolving electrical and connectivity issues using multimeters and other test equipment. Skilled in interpreting schematics, installing and maintaining electronic systems, and collaborating with multidisciplinary teams to meet project goals. Recognized for professionalism, strong communication, and maintaining 100% customer satisfaction ratings in client-facing roles. Eager to apply technical expertise and field experience toward a career in municipal utility work as an Electrical & Instrumentation Technician.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AV Integration Technician I
Ireland Sound Systems
01.2025 - Current
- Installed, tested, and maintained low-voltage electrical and electronic systems, including displays, amplifiers, access control, and surveillance technologies in commercial and industrial settings—directly supporting skills needed in wastewater plant environments.
- Interpreted electrical schematics, construction blueprints, and wire diagrams to install conduit, pull cable, terminate wiring, and fabricate system racks and enclosures.
- Conducted system diagnostics and troubleshooting using multimeters and electrical test equipment to measure voltage, resistance, current, and continuity—routinely identifying and resolving faults in circuits, terminations, and system components.
- Managed daily site reports, coordinated materials with warehouse and vendors, and maintained accurate tool/equipment inventories, demonstrating strong documentation and organizational skills.
- Communicated with clients and coordinated on-site work with other trades, contributing to seamless project execution and customer satisfaction.
- Regularly worked on active construction sites and utility facilities, emphasizing field adaptability, safety awareness, and situational troubleshooting.
- Proficient in using digital work order systems (e.g., ClockShark, In-Flow), similar to CMMS platforms used for maintenance tracking in public utility systems.
Home Theatre Agent
Geek Squad
11.2023 - 04.2024
- Delivered, installed, and configured a wide range of consumer electronic systems including networking devices, smart home systems, and home theater components — requiring strong understanding of wiring, connectivity, and signal integrity.
- Performed troubleshooting and diagnostic testing on electronic devices using handheld tools and meters, identifying and resolving issues related to power, connectivity, and device communication.
- Installed cabling, connected devices, and configured integrated systems to meet client-specific requirements, similar to supporting instrumentation systems and control equipment.
- Took lead on two-person jobs, independently managing task execution, safety compliance, and customer satisfaction.
- Maintained inventory, managed company vehicle upkeep, and processed service documentation, ensuring job readiness and operational efficiency.
- Advised customers on optimal solutions for their tech needs, reinforcing strong communication and problem-solving skills relevant to team collaboration and field troubleshooting.
- Maintained a 100% Net Promoter Score (NPS) for customer satisfaction, reflecting consistent quality and professionalism on all service calls.
Cadet
Geek Squad
11.2022 - 11.2023
- Supported delivery and installation of home theater and network systems, gaining foundational experience in wiring, mounting, and signal verification under the guidance of senior agents.
- Assisted with on-site diagnostics and problem-solving related to connectivity, hardware compatibility, and basic electrical troubleshooting.
- Communicated clearly with clients during appointments to explain basic findings, maintain service expectations, and support customer decisions.
- Managed tools, organized equipment, and upheld vehicle readiness to support daily service operations.
- Contributed to in-store support and training, helping improve team knowledge on product handling and repairs.
- Achieved a 100% Net Promoter Score (NPS), indicating exceptional service delivery and customer experience.
- Promoted from Installation Helper (Cadet) to Agent in under one year, demonstrating accelerated technical growth and leadership readiness.
Small Parcel Delivery Driver
Best Buy
11.2021 - 11.2022
- Performed daily routes delivering small-format technology products and equipment to residential and commercial customers while maintaining strict timelines and safety protocols.
- Handled delicate electronics and components with care, ensuring proper packaging, transport, and delivery—demonstrating technical awareness and equipment responsibility.
- Verified deliveries, obtained signatures, and provided on-site customer service support, reinforcing communication and documentation skills.
- Coordinated with in-store teams, dispatch, and service agents to adjust routes and meet customer expectations, adapting quickly to logistical challenges.
- Maintained delivery vehicle condition, tracked inventory, and ensured compliance with DOT and company safety standards.
- Built customer rapport through professionalism and reliability, helping uphold Geek Squad’s service reputation.
Assistant Photographer
Erica Noelle Photography
01.2015 - 01.2022
- Supported lead photographers in capturing high-pressure events, requiring focus, timing, and adaptability in dynamic, unpredictable environments.
- Managed camera equipment setup, lighting adjustments, and backup gear while maintaining attention to detail across dozens of time-sensitive scenes.
- Interacted professionally with clients and guests to help ensure smooth event flow and a comfortable, respectful experience for all involved.
- Assisted in post-event workflow including photo sorting, equipment maintenance, and light editing—highlighting precision and task organization.
- Maintained calm and professionalism under pressure, adapting to last-minute changes and varying environments.
Sales Consultant
Best Buy
11.2018 - 11.2021
- Specialized in mobile technology sales, providing personalized service to customers navigating carrier contracts (Verizon, AT&T, Sprint), device compatibility, upgrades, and data plans.
- Interpreted contract terms and technical product specs to assist customers in making informed decisions, emphasizing attention to detail and clear communication.
- Worked closely with activation systems and in-store software to complete carrier transactions accurately, ensuring compliance with carrier and company procedures.
- Balanced multiple customer interactions while maintaining store metrics and individual performance goals.
- Developed strong product knowledge and troubleshooting skills, supporting customers in identifying and resolving mobile device issues.
- Recognized for reliability, team collaboration, and delivering consistently high levels of customer service in a fast-paced retail environment.
AVID Tutor
Perris Union High School District
08.2016 - 05.2020
- Provided academic support to middle and high school students enrolled in the AVID (Advancement Via Individual Determination) program, focusing on developing critical thinking, study habits, and collaborative problem-solving skills.
- Facilitated small group tutorials by guiding students through inquiry-based learning strategies rather than giving direct answers—reinforcing clarity in communication and patience in instruction.
- Monitored student progress, maintained records, and reported outcomes to AVID coordinators, emphasizing attention to detail and accountability.
- Modeled academic integrity, organization, and goal-setting behaviors, serving as a reliable mentor and role model within the educational setting.
- Collaborated with faculty to ensure alignment of tutoring goals with classroom instruction, supporting a team-based approach to student development.
Education
Bachelor of Science - Electrical Engineering
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Arts - Humanities, Philosophy, Arts, Social and Behavioral Studies, Math and Science, Mathematics for Transfer
Moreno Valley College
Moreno Valley, CA01.2020
High School Diploma -
Heritage High School
Menifee, CA06.2016
Skills
Electrical & Technical Skills
- Low-Voltage Electrical Installation
- Cable Termination & Conduit Routing
- Electrical Testing (Voltage, Resistance, Amperage, Continuity)
- Multimeter & Diagnostic Tool Use
- Basic Schematic and Blueprint Reading
- Equipment Rack Fabrication
- AV System Integration (Projectors, Displays, Amplifiers)
- System Troubleshooting & Repairs
Instrumentation & Systems Knowledge
- Basic Microprocessor & Control System Familiarity
- Signal Tracing and Equipment Calibration Support
- Experience with Variable Speed Controls (VFDs)
- Exposure to Fiber Optic and Low-Voltage Signaling
Safety & Compliance
- OSHA Awareness & Safe Work Practices
- Inventory Management & Tool Accountability
- Job Site Cleanliness and Safety Enforcement
- Reliable Vehicle and Equipment Maintenance
Communication & Documentation
- Customer Service & Client Interaction
- Daily Reporting and Work Order Management
- Experience with CMMS-like Platforms (ClockShark, In-Flow)
- Technical Explanation & User Training
Additional Strengths
- Rapid Skill Advancement (Promoted in under 1 year)
- Strong Team Collaboration and Mentorship Experience
- Adaptability Across Field, Residential, and Construction Environments
Certification
- California State Polytechnic University of Pomona College of Professional and Global Education Certified Electric Utility Planner
- California State Polytechnic University of Pomona College of Professional and Global Education Certified in Pole Loading with SPIDAcalc
- MEWP (Mobile Elevating Work Platform) boom and scissor lift certified.
- Netgear AV certification level one.
- Certified RIMS AVID Tutor, September 2016.
Timeline
AV Integration Technician I
Ireland Sound Systems
01.2025 - Current
Home Theatre Agent
Geek Squad
11.2023 - 04.2024
Cadet
Geek Squad
11.2022 - 11.2023
Small Parcel Delivery Driver
Best Buy
11.2021 - 11.2022
Sales Consultant
Best Buy
11.2018 - 11.2021
AVID Tutor
Perris Union High School District
08.2016 - 05.2020
Assistant Photographer
Erica Noelle Photography
01.2015 - 01.2022
Bachelor of Science - Electrical Engineering
California State Polytechnic University, Pomona
Associate of Arts - Humanities, Philosophy, Arts, Social and Behavioral Studies, Math and Science, Mathematics for Transfer
Moreno Valley College
High School Diploma -
Heritage High School
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