Jordan Hembree
Vermilion
Summary
Dynamic Branch Manager at Refrigeration Sales Corporation with a proven track record in enhancing customer satisfaction and driving process improvements. Skilled in relationship building and coaching, I successfully elevated service quality and fostered team development, resulting in increased client loyalty and operational efficiency. Proficient in order fulfillment and adept at problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Refrigeration Sales Corporation
01.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Used systems to look up and order parts and equipment for customers to fulfill their needs on jobsites.
Counter Sales Representative
Refrigeration Sales Corporation
06.2014 - 01.2022
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Documented orders in computer system with general conditions and special customer requirements.
- Enhanced customer loyalty with attentive service, building long-term relationships with clients.
- Increased sales by effectively upselling and cross-selling relevant products to customers.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Participated in ongoing training sessions to stay informed about new products, trends, and industry developments.
- Processed transactions accurately, ensuring correct pricing and inventory updates.
- Managed inventory levels by conducting regular stock checks and placing orders as necessary.
- Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash box.
- Handled returns or exchanges professionally while adhering to company policy guidelines.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Warehouse Associate
Refrigeration Sales Corporation
10.2010 - 06.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
General Studies
Firelands High School
Oberlin, OH06-2007
High School Diploma -
Lorain County JVS
Oberlin, OH06-2007
Skills
- Customer service
- Customer relationships
- Coaching and mentoring
- Relationship building and management
- Process improvement
- Multi-tasking
- Problem-solving abilities
- Adaptable and flexible
- Analytical thinking
- Order fulfillment
- Computer proficiency and Microsoft office
- Goal driven
Certification
- Hardi Branch Manager Certification
- Tow Motor Certification
Timeline
Branch Manager
Refrigeration Sales Corporation
01.2022 - Current
Counter Sales Representative
Refrigeration Sales Corporation
06.2014 - 01.2022
Warehouse Associate
Refrigeration Sales Corporation
10.2010 - 06.2014
General Studies
Firelands High School
High School Diploma -
Lorain County JVS
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