Jordan Henderson

• Data Entry.
• Clerical work such as filing, faxing and billing.
• Use of Excel, Word, Outlook, Teams, UMB Banking, Sharepoint, SmartSheet, Raiser’s Edge, Financial Edge Database View.
• Organize Board meeting spaces.
• Developed and updated. spreadsheets and databases to track, analyze and report on performance and sales data.
• Prepared documents, reports and presentations for executives and board members using Word.
• Schedule meetings for FAST Team.
• Provide administrative and project support for the (CFOO) and Foundation Staff.
• Support the CFOO with scheduling and other administrative tasks.
• Assist with processing Foundation checks.
• Daily remote bank deposits.
• Daily credit card reconciliation.
• Accurately enter data from multiple sources.
• Research departmental expenses in the Banner Finance database and export budget status updates for the CFOO.
• Provide administrative and project support for the Executive Administrator of the Foundation Board & VP of University Advancement.
• Maintain updated Foundation records and Board member resources housed in the online OnBoard Portal and departmental shared drive.
• Assist with Foundation Board related meetings and events.
• Enter contact notes and actions into the Raiser’s Edge database Collect University & Advancement updates from staff to include in the bi-weekly Foundation Board newsletter.
• Run errands on campus as needed.
• Conduct informational research as needed (Creating bio’s, briefing folders, etc.).
• Other duties as assigned.
• Backing up the University Advancement front reception desk as needed and general office duties as assigned.

• Data Entry.
• Performed clerical tasks, including filing, faxing, billing and routing messages to appropriate people.
• Achieved Forms by double-checking accuracy of information on forms, reporting issues and filing.
• Increased office efficiency by modernizing document organization systems and effectively implementing effective solutions.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Successfully completed special projects to exceed goals of both department and overall organization.
• Answered phones, called prospects and handled initial email contacts.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Developed efficiency in Banner 8 & 9, Formstack, and BDM.
• Familiarity with FERPA and College Residency guidelines.
• College Registration.
• Use of EAB registration Database.
• Customer Service: Face-to-face o Phone.
• Working with Diverse Populations.
• Training.
• Leadership.
• Advertisement.
• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Mentorship.
• Leadership.
• Presentation Skills.
• Relationship Building.
• Fundraising.
• Working with Diverse Populations
• Led special events that increased Teamwork, Taking-charge and problem-solving abilities.

• Data Entry in Excel
• Receive shipment and order accuracy
• Answering Phone Calls
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise.
• Assisted customers by answering questions and fulfilling requests.
• Reviewed weekly sales circulars and monitored price changes.
• Prepared and submitted end-of-shift reports using Excel.
• Machine Cleaning
• Wash Dishes

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards

• Provide a fast and friendly check out experience

• Execute cash handling to standards • Engage customers on benefits of Rewards and complete enrollments

• Educate customer on Voice of Customer (VOC) survey

• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

• Responsible to complete merchandise recovery and maintenance to include themerchandise return / go back process

• Support shrink and safety programs

• Assist with Omni channel processes • Acknowledge customers, help locate product and provide solutions • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Conferred with customers to understand needs and make targeted replacement recommendations.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Organized up to 3 deliveries at a time to ensure proper order placement.
• Met customer delivery needs by optimizing drop-off ability.