Jordan Henderson
Springfield,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Load Data Distributors
Delta Air Lines, Inc
Springfield, MO
01.2023 - Current
- Plan flights making sure they are correct for weight and balance
- Make sure before aircraft departs the center gravity as flyable
- Communicate with dispatch, pilots, ramp crew, and gate agents
Customer Service Supervisor
Unifi Services
Springfield, MO
07.2022 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Ground Security Coordinator
United Airlines
Springfield, MO
07.2022 - Current
- Upheld strong customer service standards while completing screenings.
- Communicated and coordinated responses to suspicious activities.
- Watched each individual to assess demeanor and look for suspicious behavior.
Ramp Agent
Unifi Services
Springfield, MO
11.2021 - 07.2022
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Shop Assistant
Twin Oaks Country Club
Springfield, MO
08.2020 - 04.2022
- Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Bag Room Staff Member
Windyke Country Club
Memphis, TN
08.2019 - 02.2020
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Cleaning golf carts, making sure that all golf clubs are clean.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
GED -
Kickapoo High School
Springfield, MO05.2019
Sports Management -
University of Memphis
Memphis, TNSkills
- Scope Definition
- Business Development Support
- Operational Reporting
- Expense Analysis
- Handling Escalations
- Team Building and Leadership
- Time Management
Timeline
Load Data Distributors
Delta Air Lines, Inc
01.2023 - Current
Customer Service Supervisor
Unifi Services
07.2022 - Current
Ground Security Coordinator
United Airlines
07.2022 - Current
Ramp Agent
Unifi Services
11.2021 - 07.2022
Shop Assistant
Twin Oaks Country Club
08.2020 - 04.2022
Bag Room Staff Member
Windyke Country Club
08.2019 - 02.2020
GED -
Kickapoo High School
Sports Management -
University of Memphis