Jordan Henderson

- Secure the building and ensure that no one gets unauthorized access

- Log all activities that happened on your shift and pass the document down to the next shift

- Go on a patrol of the facility every other hour with company phone

- Hand out temporary employee badges, visitor badges, and facility keys as needed to the authorized employees

• - Merchandise product - Have detailed knowledge of product and services the store offers - Multi task between helping customers and getting work done - Provide professional customer service - Work flexible hours including overtime and weekends if needed

-Communicate professionally with customers and provide the services necessary based on the customers inquiries

-Maintain certain performance metrics required by the company

-Talk customers through issues using a rundown sheet to get they're devices back running smoothly

-Communicate professionally through email with both managers and other associates

-Handled escalated calls efficiently, finding satisfactory resolutions for both customer and company alike