JORDAN HENDERSON
Westland,MI
Summary
To work for a company that makes a difference with a focus on serving the local community and people. Work for a company that deals with customer facing roles that focused heavily on team building and maintaining the highest customer satisfaction. Detailed oriented with a desire to learn. Quickly adapts to and enjoys fast paced work environments.
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
7
7
years of professional experience
Work History
Medicare Retention Specialist
Complete Health Advisors
09.2023 - 11.2024
- Conducting independent client outreach to enhance relationships and retention.
- Handle inbound and outbound calls.
- Managing client accounts to maintain AOR (Agent of Record) status using electronic authorization (such as text signatures).
- Independently verifying client insurance benefits and network status, such as checking to see if clients got their cards, their doctors/medications are in network, etc.
- Auditing Medicare policies to ensure clients are on our book of business
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Evaluated current customer retention strategies and recommended improvements.
Remote Sales Representative
TruGreen
04.2021 - 07.2021
- Help new and existing customers find the right lawn care maintenance plans, by phone
- Interacting and engaging with people to help us build customers for life
- The ability to efficiently communicate TruGreen treatment plans and offerings during at-home or phone conversations
- Be humble and willing to listen to people to learn their needs and find appropriate solutions
- Sell, sell, sell!
Customer Service Representative
Check 'n Go
01.2021 - 04.2021
- Provide superior customer service to customers, process in store loan applications and assist with marketing promotions
- Perform necessary customer verifications to validate information presented is accurate
- Answer telephone inquiries
- Place outgoing customer courtesy calls and appointment reminders
- Store Opening and Closing procedures
- Ensure customer counter area and store is clean
- Courtesy & Cold calls
- Handle and count cash and manage drawer
Customer Care Technician
Evergreen Wellness Group
08.2020 - 04.2021
- Educating patients regarding medication
- Receiving and preparing orders
- Answering telephone
- Cash handling
- Customer relations
- Tending to patients needs
- Training new employees
Animal Care Technician
Detroit Animal Care and Control
08.2020 - 09.2020
- Providing proper care for the animals in the shelter
- Feeding, cleaning and assisting with medical needs
- Training new employees
- Educating volunteers
- Assistance in adoptions
- Cleaning / attending to kennels
Customer Service Representative
Dialog Direct
04.2020 - 08.2020
- Providing customers with proper information
- Educating customers
- Inbound / outbound telephone calls
- Greeting each customer properly with enthusiasm
- Typing
Field Manager
Kolehouse
02.2018 - 03.2020
- Produce sufficient amount of signatures for petition
- Manage employees under me
- Providing information regarding the petition
- Speaking to / educating the public
- Checking in with employees to see if they have produced least amount of signatures throughout the day
- Checking employees numbers as well providing them with advice
Animal Care Technician
Friend's for Animals Metro Detroit
06.2019 - 08.2019
- Providing proper care for the animals in the shelter
- Feeding, cleaning and assisting with medical needs
- Training new employees
- Educating volunteers
- Assistance in adoptions
- Cleaning / attending to kennels
Sales Representative
Cricket Wireless
06.2018 - 01.2019
- Produce sufficient amount of sales to meet and exceed company production standards
- Assist current and existing customers
- Resolves customer complaints
- Manage open and closing duties
Education
HIGH SCHOOL -
SOUTHFIELD LATHRUP HIGH SCHOOL
LATHRUP VILLAGE, MI06.2013
Skills
- Quick at learning tasks
- Very observant
- Proficient with Microsoft Office
- Good with problem solving and handling difficult situations
- Customer service
- Maintaining a positive attitude
- Educating / training employees
- Typing
- Inbound / outbound calls
- Customer feedback analysis
- Persuasion techniques
- Retention marketing
- Documentation skills
- Trend tracking
- Cross-functional communication
- Data review
- Customer relations
- Documentation
- Customer retention strategies
- Decision-making
- Analytical and critical thinking
- Remote conferencing and communication
- Customer relationship management
- Retention program development
- Procedure compliance
- Cost reductions
- Information protection
- Complaint handling
- Project management
- Documentation and recordkeeping
- Time management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
Additionalinformation
- SALVATION ARMY, 2013-2014
- BREAST CANCER WALK VOLUNTEER, 2012-2017
- ACTIVE DOMESTIC ANIMAL SITTER, 2011-2013
Timeline
Medicare Retention Specialist
Complete Health Advisors
09.2023 - 11.2024
Remote Sales Representative
TruGreen
04.2021 - 07.2021
Customer Service Representative
Check 'n Go
01.2021 - 04.2021
Customer Care Technician
Evergreen Wellness Group
08.2020 - 04.2021
Animal Care Technician
Detroit Animal Care and Control
08.2020 - 09.2020
Customer Service Representative
Dialog Direct
04.2020 - 08.2020
Animal Care Technician
Friend's for Animals Metro Detroit
06.2019 - 08.2019
Sales Representative
Cricket Wireless
06.2018 - 01.2019
Field Manager
Kolehouse
02.2018 - 03.2020
HIGH SCHOOL -
SOUTHFIELD LATHRUP HIGH SCHOOL
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