Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Henderson

Tampa

Summary

Values-driven leader with extensive experience in team leadership, customer service excellence, and fostering inclusive workplace cultures. Proven track record of successfully guiding diverse teams at Chick-fil-A and Men’s Wearhouse, cultivating environments based on respect, accountability, and equity. Recognized for mentoring employees, enhancing team morale, and consistently delivering operational results while prioritizing empathy, community engagement, and ethical business practices. Possesses a solid understanding of business operations with a good background in money management and a strong desire to excel in dynamic environments, demonstrating adaptability and the ability to apply company practices and processes to this relationship banker role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Men's Wearhouse
09.2024 - Current
  • -Leadership role Overseeing a team of individual's in the sales industry.
  • -Overseeing the business operations at my location I implement to the team on the sales floor several skills such as Upselling, cross selling, and being really personalized to our customers needs.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • -Skills in customer services via over the phone or in person issues within the business.
  • -Saved weddings with great fast thinking conflict resolution skills to ensure customers leave the establishment satisfied with not only their purchase but their experience.
  • -Currently overseeing and leading for best reviews from customers experiences in our few locations in Tampa.
  • -Presented in front of other managers in the region via weekly zoom calls for our business ops.
  • -Improved from a associate to my role in management just after two months working with the company.


Inventory/Customer relations Manager

Chick-fil-A
08.2022 - 10.2024
  • -Leadership role running and supervising a team to ensure a certain standard of customer service.
  • -Fast paced environment with a big team.
  • -Have ran and lead meetings on important topics in the food safety department along within the customer experience department.
  • -Serv Safe Certified.
  • -Moved my way up from a team member to a trainer and then into management within first six months of starting with chick-fil-a after implementing a strong leadership presence.
  • -Overseeing of weekly duties such as pulling reports for the customer experience monitor system ran at the company to help express to the team on what areas can be improved to give guest the best experience possible.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.

Education

High School Diploma -

Walter. L Sickles
Tampa, FL
05-2023

BBA - Business Administration And Management

Hillsborough Community College
Tampa, FL
01-2026

Skills

  • -Inventory Management

  • Project management

  • Business Operations management

  • Microsoft office proficient

  • -Problem solving

  • Team Leadership

  • Onboarding and training

  • -Sales

  • -Adaptability

  • -Cash/Money management

  • -Communications

  • -Customer service

Certification

Serv-safe Certified

Timeline

Business Operations Manager

Men's Wearhouse
09.2024 - Current

Inventory/Customer relations Manager

Chick-fil-A
08.2022 - 10.2024

High School Diploma -

Walter. L Sickles

BBA - Business Administration And Management

Hillsborough Community College

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