Jordan Hendricks
Grand Junction,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Center Manager
Lincare
Grand Junction , CO
03.2022 - Current
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Resolved conflicts between customers and staff members in a professional manner.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Developed strategies to increase sales revenue within the center.
- Analyzed financial data related to the center's operations such as expenses, profits and losses.
Territory Manager
Apria Healthcare
Grand Junction , CO
08.2019 - 03.2022
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training to existing customers on product usage, implementation and upgrades.
- Maintained accurate records of all sales activities within the assigned territory.
- Developed relationships with key decision makers at target accounts.
Durable Medical Equipment Technician
Colorado Sleep Institute
Boulder , CO
05.2018 - 05.2019
- Provided technical assistance to customers regarding use of durable medical equipment.
- Performed preventive maintenance on medical equipment, including testing, calibration, cleaning and lubrication of components.
- Responded promptly to customer inquiries about repair services and product availability.
- Troubleshot problems with malfunctioning medical equipment and replaced defective parts as needed.
- Maintained accurate records of inventory levels for all DMEs stocked by the company.
Office Manager
Mountain Sleep Diagnostics
Broomfield , CO
05.2017 - 05.2018
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Patient Care Technician
The Little Clinic
Broomfield , CO
09.2014 - 05.2017
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
Education
Some College (No Degree) - Healthcare Management- Complete two years.
CSU Global
Skills
- Sales proficiency
- Facility Maintenance
- Regulatory Standards
- Financial Reporting
- Staff Leadership
- Operations Oversight
Timeline
Center Manager
Lincare
03.2022 - Current
Territory Manager
Apria Healthcare
08.2019 - 03.2022
Durable Medical Equipment Technician
Colorado Sleep Institute
05.2018 - 05.2019
Office Manager
Mountain Sleep Diagnostics
05.2017 - 05.2018
Patient Care Technician
The Little Clinic
09.2014 - 05.2017
Some College (No Degree) - Healthcare Management- Complete two years.
CSU Global
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