Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Herman

Chambersburg,PA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Forensic Case Manager

Franklin County, PA Government
11.2018 - Current
  • Assessed community needs and identified resources for social and community service programs.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Supervising Case Manager

GEO Reentry Services
12.2007 - 03.2013
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Drug and Alcohol Counselor

BI Incorporated
05.2007 - 11.2007
  • Improved client recovery rates by implementing evidence-based counseling techniques and individualized treatment plans.
  • Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.
  • Enhanced communication with medical professionals to ensure comprehensive care for clients with co-occurring disorders.
  • Developed targeted intervention strategies for at-risk individuals, resulting in increased engagement and participation in treatment programs.
  • Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.

Program Manager

GEO Reentry Services
03.2013 - 11.2018
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Increased customer satisfaction through effective communication of program goals and expectations.

Case Manager

BI Incorporated
05.2007 - 05.2007
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Provided leadership, guidance and support to staff members.
  • Assessed community needs and identified resources for social and community service programs.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Customer Support Specialist

BI Incorporated
02.2006 - 05.2007
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Science - Criminal Justice

Frostburg State University
Frostburg, MD
05.2002

Skills

  • Performance Tracking
  • Group Therapy
  • Relationship Building
  • Patient Assessment
  • Progress Evaluations
  • Crisis Intervention
  • Grant Writing
  • Email and Telephone Etiquette
  • Program Development
  • Court Mandated Reporter
  • Conflict Resolution
  • Needs Assessment

Certification

Level of Service Inventory (LSI-R)

Ohio Risk Assessment (ORAS)

Cognitive Behavioral Interventions for Substance Abuse (CBI-SA)

Addiction Severity Index (ASI)

Motivational Interviewing (MI)

First Aid/CPR

Moral Reconation Therapy (MRT)



Timeline

Forensic Case Manager

Franklin County, PA Government
11.2018 - Current

Program Manager

GEO Reentry Services
03.2013 - 11.2018

Supervising Case Manager

GEO Reentry Services
12.2007 - 03.2013

Drug and Alcohol Counselor

BI Incorporated
05.2007 - 11.2007

Case Manager

BI Incorporated
05.2007 - 05.2007

Customer Support Specialist

BI Incorporated
02.2006 - 05.2007

Bachelor of Science - Criminal Justice

Frostburg State University

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Jordan Herman