Jordan Hernandez
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Busser
Yuca Bar
111 Avenue A, New York, NY 10009
07.2022 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
Restaurant Shift Manager
Cantina La 15
Cali- Colombia
02.2021 - 05.2022
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Cross-trained crew members on different duties to increase coverage.
Education
High School Diploma -
Santa Isabel De Hungria
Cali-Colombia12.2011
Skills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Resourcefulness
- Safety awareness
- Cleanliness Maintenance
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Busser
Yuca Bar
07.2022 - Current
Restaurant Shift Manager
Cantina La 15
02.2021 - 05.2022
High School Diploma -
Santa Isabel De Hungria