JORDAN HESSON
Carthage,TN
Summary
Proven achiever at WILSON COUNTY CLERK, adept in office administration and customer service, enhanced interdepartmental collaboration by streamlining communication. Spearheaded a comprehensive resource guide, significantly boosting staff efficiency and document accuracy. Expertly managed difficult citizen interactions with utmost professionalism, demonstrating exceptional problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Deputy County Clerk
WILSON COUNTY CLERK
03.2014 - Current
- Worked with a team of clerks to maintain high levels of productivity, organization, and adherence to county guidelines.
- Streamlined communication channels between departments, improving interdepartmental collaboration and efficiency.
- Established a user-friendly, comprehensive resource guide for staff to quickly access information when assisting citizens with various requests.
- Identified areas for process improvement in daily operations, leading to increased efficiency and accuracy of document management.
- Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
Education
High School Diploma -
Smith County High School
Carthage, TN05.2014
Skills
- Office Administration
- Document Preparation
- Regulatory knowledge
- Notary Services
- Marriage Licenses
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Money Handling
- Data Entry
Timeline
Deputy County Clerk
WILSON COUNTY CLERK
03.2014 - Current
High School Diploma -
Smith County High School