Jordan Hetue
Summary
Dedicated professional with history of meeting company goals, and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, with a willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onboarding Coordinator
Brightwheel
04.2022 - Current
- Reached out to new customers to assist them in answering questions, and taking first steps to implementing software
- Recommended changes, improvements or enhancements in products/processes to management team based on customer feedback.
- Provided technical troubleshooting and problem solving for clients with system issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures for customer support team.
SDR
Brightwheel
01.2022 - 04.2022
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 100 outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
MARKETING AND BUSINESS CONSULTANT
Abundant Life Childcare
01.2021 - 12.2022
- Identified management software
- Developed extensive employee/ parent handbooks Developed and
- Created website content
- Created advertisements for local and surrounding areas
- Implementing marketing strategies
- Coordinating business meetings
- Managed multiple projects
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising and website copy.
- Developed spreadsheets and data models for company budget.
LEAD TEACHER
Momentum Early Learning
09.2018 - 02.2020
- Lesson planned using various software and research tools
- Created content to add to social media outlets
- Provided exceptional customer service
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
LEAD TEACHER
Children Of America Childcare
06.2018 - 09.2018
- Lesson planned for classroom activities
- Provided quality customer service to families and children
Teacher's Assistant
INTERN, Kiddie Kampus
05.2016 - 05.2018
- Interacted with children and parents from day to day
- Learned roles of director and administrators
- Learned marketing techniques for the business
- Handed out classroom materials, like pencils, paper and crayons.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Lesson planning, research, and digital learning
SHIFT MANAGER
McDonald's
03.2015 - 04.2018
- Managed shifts, schedules, payroll, and money
- Provided exceptional customer service
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Associates degree - Early Childhood
Maranatha Bap
2018
Skills
- Results and Goal Oriented
- Quick Learner
- Problem Solver
- Detail Oriented
- Excellent Communication
- Multitasking
- Attention to Detail
- Knowledge of Product Features
- Customer Communication
- Creative Solutions
- Training Junior Team Members
- Problem Resolution
Accomplishments
- Used Microsoft Excel to develop tracking of various trends for onboarding
- Collaborated with team of 2 in the development of customer based process trials.
- Achieved 100% to goal each month, by completing tasks with accuracy and efficiency.
Certification
- Excel basics Training - completed 2022
- Project management foundations
Timeline
Onboarding Coordinator
Brightwheel
04.2022 - Current
SDR
Brightwheel
01.2022 - 04.2022
MARKETING AND BUSINESS CONSULTANT
Abundant Life Childcare
01.2021 - 12.2022
LEAD TEACHER
Momentum Early Learning
09.2018 - 02.2020
LEAD TEACHER
Children Of America Childcare
06.2018 - 09.2018
Teacher's Assistant
INTERN, Kiddie Kampus
05.2016 - 05.2018
SHIFT MANAGER
McDonald's
03.2015 - 04.2018
Associates degree - Early Childhood
Maranatha Bap
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