JORDAN HICKS
Portland ,OR
Summary
Current graduate student pursuing a master's in Public Health, with a recent Bachelor of Science in Community Health, eager to gain professional experience by contributing to work and initiatives that supports communities. Passionate about learning and developing skills in roles that emphasize service, collaboration, and problem-solving. Experience spans humanitarian aid, customer service, and administrative support, with roles in business development, shift management, and front desk operations in healthcare settings. Gained strong skills in research, stakeholder coordination, and proposal development from humanitarian aid work, while developing leadership, time management, and team coordination as a shift manager in a fast-paced retail environment. Experience in healthcare administration strengthened abilities in scheduling, customer interaction, and record management, reinforcing adaptability and attention to detail. Driven by a long-term goal of being part of projects that leave a positive impact.
Overview
8
8
years of professional experience
Work History
Lead Barista
Harder Day Coffee
Portland, OR
09.2025 - Current
- Established operations of a specialty coffee store, including food setup and equipment maintenance.
- Crafted seasonal drink menus in collaboration with management to attract customers.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Created daily bank deposits, ensuring accurate financial reporting.
- Operated store independently while communicating effectively with upper management.
- Implemented innovative techniques to improve brewing methods and beverage presentation.
- Recorded daily transactions accurately, managing cash register operations and inventory levels.
Patient Care Coordinator
The Jackson Clinics
Fairfax, VA
05.2025 - 09.2025
- Operated the electronic medical record system to maintain patient records and documentation.
- Scheduled patients for initial evaluations and treatments under several physical therapists.
- Collected copayments, deductibles, coinsurance, and other balances associated with patient accounts.
- Managed and submitted authorizations and plans of care for patients who require them.
- Acquired end-of-day records and reports from the clinic to corporate.
- Provided an explanation of benefits to patients, informing them of their responsibilities and the benefits offered by their insurance plans.
- Answered phone calls for various tasks associated with patients.
Business Development/Humanitarian Assistance Fellow
Action Against Hunger/Public Health Institute
Washington, D.C
06.2024 - 04.2025
- Supported the proposal development process in collaboration with proposal managers, coordinators and technical teams.
- Assisted with the development of Capability Statements, Past Performance References.
- Traveled to Uganda as a proposal coordinator to assist the senior business development officer with capture efforts for the pre-solicitation phase of an opportunity funded by USAID, including scheduling meetings, attending stakeholder meetings, distributing minutes, presenting at workshops, and other support.
- Led the development of a repository for Past Performance References and Capability Statements , enhancing knowledge management and accessibility for future proposals.
- In coordination with the business development associate, and officer, supported the maintenance of the business development pipeline for U.S government funded opportunities, following up with relevant country office focal points.
- Provided cross-functional support to HR by coordinating the hiring process for key personnel on upcoming opportunities.
- Identified and distributed notices of conferences, symposiums, panels or other events relevant to Action Against Hunger USA's work.
- Received, tracked, and initiated processing of purchase orders and invoices for business development related costs.
- Maintained a partner and consultant list with key points of contact.
- Supported the background research on donor and market trends.
Shift Manager
Peet's Coffee and Tea
, Virginia
09.2022 - 06.2024
- Prepared and served a variety of coffee or tea beverages, as well as food items in the store to customer satisfaction at 30% above average time of store goal
- Counted drawers at the end of the day to balance cash and record cash deposits
- Deployed coworkers to working stations to ensure proper workflow and managed scheduled breaks
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Received and processed customer payments
- Followed food safety guidelines, making sure that food was fresh, disposed expired items, and ensured beverages such as teas and milks were of high quality
- Opened the store daily, setting up equipment and stations for use throughout the day
- Implement and maintain a training program for new hires and existing team members to ensure consistency in customer service, product quality, and store operations, leading to increased customer satisfaction and efficiency in daily tasks.
Front Desk Receptionist
Fairfax Station Chiropractic and Wellness
Fairfax Station, VA
08.2021 - 09.2022
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Collected payments for services and updated accounts to reflect new balances.
- Supported professional appearance of office areas by keeping the front desk clean and orderly.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Protected confidential guest and business information.
Barista
Starbucks
08.2020 - 08.2021
- Cleaned, prepared, and replenished supplies to maintain a safe and healthy work environment.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Cleaned and sanitized work areas and utensils.
- Prepared and served coffee, espresso drinks, blended coffees, or teas.
- Achieved high inspection scores by following health department requirements.
Front End Worker
Wegmans
12.2017 - 09.2020
- Perform Helping Hands duties including keeping the parking lot clear of shopping carts and safe for customers, and assisting customers who need help
- Assist frontend team members by running registers
- Prepare and sample out seasonal Wegmans products and dishes to customers for KBS
- Processed credit card payments and accurately handled cash
Education
Bachelor of Science (B.S.) - Community Health
George Mason University
Fairfax, Va12.2023
Skills
- Data entry
- Data analysis
- Stakeholder analysis
- Market research
- Grant writing
- Excel
- Electronic medical records
- Authorization management
- Proposal development
References
- Jack, Needles, jneedles@actionagainsthunger.org, Action Against Hunger
- Maria, Barrios, mbarrios@actionagainsthunger.org, Action Against Hunger
- Christopher, Viruasky, cvirusky@hotmail.com, Fairfax Station Chiropractic and Wellness
- Quincy, Choice, quincy.choice@hcahealthcare.com, HCA Healthcare
- Jessica, Pullis, jnpullis@fcps.edu, Fairfax County Public Schools
Timeline
Lead Barista
Harder Day Coffee
09.2025 - Current
Patient Care Coordinator
The Jackson Clinics
05.2025 - 09.2025
Business Development/Humanitarian Assistance Fellow
Action Against Hunger/Public Health Institute
06.2024 - 04.2025
Shift Manager
Peet's Coffee and Tea
09.2022 - 06.2024
Front Desk Receptionist
Fairfax Station Chiropractic and Wellness
08.2021 - 09.2022
Barista
Starbucks
08.2020 - 08.2021
Front End Worker
Wegmans
12.2017 - 09.2020
Bachelor of Science (B.S.) - Community Health
George Mason University