Jordan Hikes
Dawson,PA
Summary
Dynamic and dedicated professional with a proven track record at Dunkin' Donuts, excelling in customer service and teamwork. Skilled in multitasking and problem-solving, I consistently enhanced workflow and fostered positive customer relationships, ensuring high-quality service in fast-paced environments. Committed to performance improvement and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts Franchising
12.2022 - Current
- Collaborated with team members to enhance workflow and productivity.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Waitress
Paintroom Bar and Grill
08.2021 - 12.2022
- Provided exceptional customer service in fast-paced dining environment.
- Developed rapport with regular customers, fostering a welcoming atmosphere for repeat visits.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted in training new staff on menu knowledge and customer engagement techniques.
Receptionist
Delfine and Hiles Chiropractic
01.2021 - 08.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained organized patient records using electronic health record (EHR) systems.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Coordinated communication between patients and chiropractic staff to streamline workflow.
- Assisted in billing processes by collecting payments and verifying insurance information accurately.
- Resolved customer problems and complaints.
Education
Labor Of Human Resource - Human Resources Management
Pennsylvania State University
University Park, PAHealth Policy And Administration - Hospital Administration
Pennsylvania State University
University Park, PASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Interactive communication skills
- Verbal and written communication
- Leadership qualities
- Complex Problem-solving
- Performance improvement
- Telephone etiquette
- Positive company representation
Certification
Improving Cultural Competency for Behavioral Health Professionals from CineMed
Timeline
Crew Member
Dunkin' Donuts Franchising
12.2022 - Current
Waitress
Paintroom Bar and Grill
08.2021 - 12.2022
Receptionist
Delfine and Hiles Chiropractic
01.2021 - 08.2021
Labor Of Human Resource - Human Resources Management
Pennsylvania State University
Health Policy And Administration - Hospital Administration
Pennsylvania State University
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