Jordan Hill

• Dealt cards efficiently, ensuring smooth game flow and timely service to players.
• Maintained knowledge of game rules and regulations, ensuring compliance during gameplay.
• Monitored player activities, identifying potential issues and addressing them promptly.
• Provided exceptional customer service, enhancing player experience and satisfaction levels.
• Collaborated with team members to maintain a professional gaming environment.
• Handled cash transactions accurately, ensuring proper management of chip inventory.
• Resolved disputes between players swiftly and fairly, promoting a positive atmosphere at the table.
• Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
• Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
• Enforced casino rules and regulations, promoting fair play among customers.
• Increased table revenue by accurately tracking time played, rake, and tips during each shift.
• Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
• Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
• Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
• Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
• Dealt appropriate number of cards to each player and verify placed bets before starting game.
• Streamlined chip exchange processes for efficient transactions between players and the house cashier station.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
• Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
• Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
• Demonstrated adaptability by smoothly transitioning between multiple poker variants during mixed-game events or tournaments.
• Inspected cards and gaming equipment to verify proper functioning and good working order.
• Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Kept gaming areas clean and organized to maintain safe and secure environment.
• Inspected table games and equipment to confirm proper function.
• Handled and shuffled cards and playing pieces to maintain game integrity.
• Monitored players behavior, taking appropriate action against rule violations.
• Learned and followed company procedures to maintain consistency and standards.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Assisted players with placing bets, educating on game rules to increase understanding.

• Supervised front-of-house operations, ensuring optimal guest experiences and efficient table management.
• Trained and mentored new hosts on customer service protocols and reservation systems.
• Coordinated with kitchen staff to facilitate timely service during peak hours.
• Implemented streamlined seating processes, enhancing overall restaurant flow and efficiency.
• Developed training materials for host team, fostering consistency in guest interactions and service standards.
• Resolved guest inquiries and concerns promptly to maintain high satisfaction levels.
• Monitored dining area for cleanliness and organization, upholding health and safety standards.
• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
• Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
• Developed rapport with regular clientele, fostering loyalty and repeat business.
• Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
• Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Utilized customer relationship management software to track interactions and document resolutions.
• Collaborated with team members to improve service processes and enhance customer satisfaction.
• Handled high-volume calls, maintaining professionalism while addressing diverse customer needs.
• Participated in training sessions to stay updated on product knowledge and service protocols.
• Supported onboarding of new staff, sharing best practices for effective customer interaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

Prepared and managed cooking operations for bar and restaurant on site

Prepared meals for numerous offsite events including weddings and charity functions.