Jordan Hill
5144 Crenshaw Blvd,LA, CA
Summary
A motivated and detail-focused professional dedicated to continuous growth within an organization. Highly proactive and dependable, with strong problem-solving abilities and a talent for prioritizing tasks to enhance team efficiency. Experienced in overseeing administrative operations, ensuring smooth hospitality services, fostering positive tenant relationships, and upholding property integrity through diligent management. Committed to mastering new technologies and tools to boost productivity, drive collaboration, and achieve organizational success. Continuously refining expertise to support long-term sustainability and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
On-Site Property Operations Manager
Haroni Investments (Affordable Housing | Multifamily | Mixed-Use)
06.2025 - Current
- Oversee all daily on-site property operations and ensure the property is safe, clean, and well-maintained
- Conduct regular property walks to identify maintenance, safety, or security issues
- Serve as the primary point of contact for residents, vendors, contractors, and ownership
- Work closely with the property owner regarding operations, resident issues, and site management
- Manage leasing activities, including application processing, unit tours, move-ins, and move-outs
- Coordinate and supervise maintenance work orders and vendor services
- Enforce lease terms, community rules, and building policies consistently and fairly
- Serve, post, and document 3-Day Notices related to lease violations, in accordance with company policy and California regulations
- Monitor lease compliance and address violations through appropriate follow-up and documentation
- Communicate and coordinate with third-party assistance programs and case managers, including the Housing Authority of the City of Los Angeles, Brilliant Corners, the Department of Veterans Affairs, the Los Angeles Homeless Services Authority, and other housing support agencies
- Maintain ongoing communication with case managers regarding resident occupancy, documentation, and compliance as required
- Walk through commercial units with nonprofit partners and support organizations as needed
- Perform administrative duties, including filing, documentation, reporting, and record keeping
- Assist with account charges and rent collection, including tracking payments and following up on delinquencies
- Maintain accurate records, reports, incident logs, and daily activity summaries
- Handle resident move-in/move-out inspections and unit condition reports
- Respond to on-site issues, emergencies, and after-hours incidents as needed
- Provide regular updates to management and ownership on property status and operations
Lead Experience Administrator
Concourse Multi-Family Community Complex
01.2025 - 06.2025
- Provide comprehensive administrative support and manage tenant relations for a community comprising 548 units within a multifamily and manufactured housing property.
- Handles inquiries from residents, prospective tenants, and other stakeholders with a high level of professionalism. Provides clear and concise assistance, and ensures follow-up actions are completed in a timely manner.
- Understands community guidelines, rules, and regulations. Refers residents and staff to governing document resources to ensure compliance and provides clarity when needed.
- Supports leasing operations by showing apartments to prospective residents. Guides them through the property, explains leasing terms, and addresses any questions or concerns. Performs additional lease-related tasks to ensure a smooth leasing process.
- Oversees email correspondence with residents and other parties. Sets up amenity reservations and ensures proper scheduling for common area usage or events.
- Serves as the main liaison for residents, promptly addressing concerns and resolving issues to prevent escalation to higher management. Ensures every interaction is handled with empathy, professionalism, and a focus on fostering strong, positive relationships.
- Conducts routine inspections of units after tenant move-outs to verify compliance with restoration fee standards. Records findings and relays required actions to appropriate teams.
- Drafts and distributes crucial notices, including lease violations, 24-hour warnings, and 3-day cure notices, ensuring that all procedures strictly adhere to legal regulations and community policies. Works diligently to ensure clear communication and proper documentation for all notices issued.
- Resolves complaints and problems reported by residents, vendors, or staff. Ensures proper follow-up and maintains records of all resolutions for tracking purposes.
- Develops and disseminates monthly property updates, event announcements, and reminders to residents. Ensures all notices are clear, accurate, and timely.
- Charges tenants for late fees in accordance with the lease agreement and community policies.
- Processes payments and monitors accounts for overdue balances.
- Communicates payment deadlines or balances to delinquencies effectively.
- Generates accurate financial reports for tenants.
- Accesses the tenant's account and reviews the invoice details within the system to gain a complete understanding of the charges and payment history. Ensures all information is accurate before providing a detailed explanation of the invoice breakdown.
- Keeps resident records, daily logs, and operational forms well-organized and up-to-date. Ensures accuracy and completeness of all documentation.
- Acts promptly to address resident requests, whether they involve maintenance needs, lease questions, or amenity concerns. Ensures satisfaction and efficiency in all responses.
- Works with maintenance teams and vendors to schedule repairs and upgrades efficiently. Tracks timelines to ensure work orders are prioritized and completed promptly with high quality results.
- Conducts regular walkthrough of amenities to ensure cleanliness, safety, and adherence to community standards. Addresses any issues or concerns immediately.
- Facilitates smooth transitions for residents by managing move-in and move-out inspections, processing related paperwork, and ensuring units are ready for new tenants.
- Plans, organizes, and supports community events to encourage tenant engagement and foster a positive living environment.
- Upholds community rules and regulations while maintaining respectful and professional interactions with residents. Ensures compliance through effective communication and enforcement strategies.
- Gives reports to property managers providing insights and updates on daily activities, resident feedback, and property occupancy.
II Community Administrator
IWG (International Workplace Group)-REGUS, SPACES.
07.2024 - 01.2025
- Oversaw the organization and maintenance of internal systems, ensuring files, databases, and office records remained accessible, current, and in full compliance with company policies. Managed a total of 612 in-house clients and 919 virtual clients, providing efficient support and record-keeping. Additionally, supervised inventory levels, placed supply orders, and coordinated with vendors to guarantee timely deliveries and smooth operational workflows.
- Served as the primary point of contact for members, visitors, and staff, cultivating a dynamic, positive, and inclusive community atmosphere.
- Proactively engaged with members by addressing questions, resolving concerns, and responding to feedback in a timely and professional manner.
- Developed strategies to strengthen the community, emphasizing attracting new members while ensuring ongoing satisfaction and engagement of current members.
- Provided support at SPACES locations, catering to the unique needs of creative, community-oriented workspaces tailored for entrepreneurs, startups, and small businesses. Concurrently fulfilled primary responsibilities at REGUS locations, serving law firms, consultants, and financial services companies that required confidential and professional office environments.
- Ensured accurate and up-to-date information in the system, managed routine office tasks, and facilitated smooth daily operations across all six IWG brand offices in DTLA.
- Executed a floater/dual-role approach to provide exceptional service to all members and visitors, maintaining efficiency and accuracy in internal processes across office environments.
- Handled administrative tasks such as data entry, preparing reports, and maintaining accurate records.
- Managed agreements, processed short-term bookings, and conducted property tours for prospective members and clients.
- Designated as floor warden, overseeing emergency protocols, ensuring resource availability, and prioritizing the safety and well-being of staff and visitors.
- Assisted with operational functions, systems, and resources to ensure seamless day-to-day operations.
- Assist with financial tasks such as invoicing, expense reporting, and budget tracking, ensuring accuracy and compliance with company procedures. Help prepare financial reports, monitor expenditures, and manage budget forecasts to meet departmental requirements.
- Handle all incoming calls, emails, and other correspondence professionally as the first point of contact. Respond promptly to inquiries, resolve issues when possible, and direct queries to the appropriate team members as needed. Ensure all communication is clear, professional, and aligned with company standards.
- Oversee opening and closing procedures to maintain security and prepare the office space for daily activities. Provide administrative support to staff, including managing access requests, issuing badges, and assisting with form submissions.
- Manage escalations and service tickets, ensuring quick resolution or referral to the appropriate departments. Provide basic IT troubleshooting support and assist with generating daily center reports.
Guest Service Department Lead Manager
Nicker Management
03.2020 - 07.2024
- Manages a wide range of administrative responsibilities across stores, office operations, and employee support using QSR-Soft. Ensures efficient coordination of daily tasks, maintains accurate records, and facilitates seamless communication between various departments. Plays a key role in organizing workflows, handling documentation, and providing essential assistance to employees to support overall operational effectiveness.(Integrated software)
- Regularly communicate with and meet up with vendors across 19 different franchise locations, ensuring alignment on inventory, product availability, and service expectations.
- Oversee a team of 22 individuals, managing customer feedback through both digital platforms and face-to-face interactions.
- Handle time clock adjustments to ensure accuracy and compliance with company policies.
- Review employee time records, identify discrepancies, and make necessary corrections.
- Monitor attendance patterns, address concerns, and maintain accurate records to support payroll processing.
- Track sales performance and monitor daily store operations to drive results.
- Address health and safety concerns promptly to minimize potential liabilities and ensure a safe work environment.
- Lead the training of new employees and serve as a crew trainer, ensuring team members are well-prepared for all roles at the location. Conduct regular evaluations to monitor and document team performance, maintaining a standard of consistent success. Execute opening and closing procedures efficiently to ensure smooth daily operations, while optimizing inventory management to maximize revenue.
- As an Operations Technology Personnel (OTP), assess and troubleshoot equipment issues, initiating repair tickets to address any maintenance needs.
- As a Shift Lead Supervisor, oversee store operations to ensure efficiency while strictly adhering to established protocols and standards. Handle cashier responsibilities, ensuring precise cash management and seamless transaction processing. Lead and support the team in providing outstanding, professional, and welcoming customer service. Implement and uphold safe management practices, including monitoring and verifying bank transfers for secure and accurate financial oversight.
Education
High School Diploma -
ICEF View Park Preparatory Accelerated Charter HS
Los Angeles, CaliforniaSkills
- Computer Literacy and Software Skills
- MS Office (All Applications)
Certification
- California Fair Housing Fundamentals - LAW OFFICES OF Kimball, Tirey & St. John LLP
- Advanced Level 2 Community Administrator Office Training - Advanced Center Traning
- Operational Tech Personnel Pro 1 - Operations Technology People (OTP) Program
- Guest Experience Department Lead - (GEL) Program
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
On-Site Property Operations Manager
Haroni Investments (Affordable Housing | Multifamily | Mixed-Use)
06.2025 - Current
Lead Experience Administrator
Concourse Multi-Family Community Complex
01.2025 - 06.2025
II Community Administrator
IWG (International Workplace Group)-REGUS, SPACES.
07.2024 - 01.2025
Guest Service Department Lead Manager
Nicker Management
03.2020 - 07.2024
High School Diploma -
ICEF View Park Preparatory Accelerated Charter HS