Jordan Hinds
Coconut Creek
Summary
Driven and results-oriented business professional with experience in technology sales, merchandising, and customer service. Proven ability to lead teams, optimize operations, and deliver outstanding customer experiences in fast-paced environments. Eager to apply strong business awareness, leadership, and communication skills to contribute to organizational growth and long-term success.
Overview
4
4
years of professional experience
Work History
Retail Specialist
Apple Retail
Boca Raton
07.2024 - Current
- Develop a deep understanding of customer needs and provide personalized solutions to ensure seamless, high-quality experiences.
- Advise customers through the product discovery and purchasing process; assist with setup and onboarding.
- Maintain visual merchandising standards to create an engaging and informative store environment.
- Collaborate with team members to achieve performance goals and deliver exceptional customer service.
- Stay up to date on new product releases and features to provide accurate, knowledgeable guidance.
- Demonstrate Apple's core values by fostering a diverse, inclusive, and respectful environment.
Merchandiser
Costco Wholesale
Pompano Beach
03.2023 - Current
- Set up product displays, arrange and price merchandise, and maintain visually appealing presentations.
- Assist members with locating products, processing orders, and completing transactions efficiently.
- Monitor inventory levels, restock merchandise, and report shortages or issues to management.
- Load and unload pallets, ensuring products are safely handled and easily accessible for members.
- Maintain clean, organized aisles and uphold Costco's high standards for safety and member service.
Front of House Shift Leader
Chick-fil-A
Coconut Creek
12.2021 - 02.2023
- Supervised daily front-of-house operations in a fast-paced, high-volume environment.
- Trained and coached team members to deliver outstanding customer service and efficient operations.
- Ensured compliance with food safety, sanitation, and company policies.
- Managed customer concerns with professionalism, resolving issues quickly and effectively.
- Oversaw end-of-day cash handling and closing procedures with accuracy and accountability.
Education
Bachelor of Arts - Business Management
Florida Atlantic University
Boca Raton, FL05-2026
Skills
- Customer service
- Visual merchandising
- Team building
- Inventory management
- Time management
- Money management
- Multitasking Abilities
- Store operations
- Attention to detail
Timeline
Retail Specialist
Apple Retail
07.2024 - Current
Merchandiser
Costco Wholesale
03.2023 - Current
Front of House Shift Leader
Chick-fil-A
12.2021 - 02.2023
Bachelor of Arts - Business Management
Florida Atlantic University