Jordan Hiser
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Human Resources Director
Garden HealthCare
12.2023 - 06.2024
- Processed employee claims involving performance issues and harassment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
Medical Records Director
Garden HealthCare
04.2023 - 06.2024
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Conducted regular audits of stored medical records to identify discrepancies or missing documentation, ensuring completion and adherence to established guidelines.
Nursing Scheduler
Garden HealthCare
02.2023 - 06.2024
- Supported nursing leadership by providing regular reports on staff utilization and scheduling efficiency, enabling data-driven decisionmaking.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Developed efficient processes for handling last-minute call-outs or sick days, minimizing disruptions to patient care.
- Contributed to a positive work environment by addressing individual schedule preferences while balancing organizational needs.
- Improved communication between nursing staff and management by providing regular updates on schedule changes and addressing concerns promptly.
- Continuously evaluated the effectiveness of scheduling policies and procedures, implementing improvements as needed to optimize workflow and reduce costs.
- Enhanced patient care by efficiently scheduling nursing staff to maintain optimal coverage and minimize overtime costs.
- Reduced scheduling conflicts by proactively identifying potential issues and working with nursing staff to find solutions.
- Collaborated with nursing management to address staffing needs, resulting in improved patient satisfaction and nurse morale.
Central Supply Coordinator
Garden HealthCare
02.2023 - 06.2024
- Optimized storage and distribution procedures, resulting in improved organization and accessibility of supplies.
- Streamlined order processing for timely delivery of essential supplies, reducing delays in patient care.
- Developed departmental budget forecasts, promoting cost-effective purchasing strategies and supplier negotiations.
- Developed centralized supply management system, allowing easy access to real-time inventory information for all relevant personnel.
- Enhanced inventory management by implementing an efficient tracking system for all medical supplies.
- Contributed to facility-wide cost savings initiatives by identifying opportunities for bulk purchasing discounts or alternative product sourcing.
- Maintained detailed records for accurate invoicing and inventory auditing purposes, ensuring financial accuracy.
- Implemented quality control measures to ensure the consistent cleanliness and sterilization of reusable equipment.
- Organized regular meetings with department heads to discuss inventory levels, upcoming needs, and any potential supply chain issues that could impact patient care.
Purchasing Manager
Glass N More Store
05.2019 - 10.2023
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
General Manager
Glass N More Store
05.2019 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Bartender
Rayz On The Bay
10.2017 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Rayz On The Bay
08.2017 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Buffalo Wild Wings
11.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Cashier
Buffalo Wild Wings
10.2016 - 08.2019
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
Machine Operator
Berry Global
01.2017 - 07.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Take-Out Specialist
Chipotle
01.2015 - 10.2016
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Entered orders in electronic system, prepared food to order, processed cash and card payments on arrival.
- Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
- Maintained up-to-date knowledge of menu offerings, promotions, and allergen information to provide accurate information to customers during the ordering process.
- Transacted food and drink orders at POS in person and by phone.
- Kept take-out area well-stocked to facilitate speedy service.
Lifeguard
Kalahari Resorts Sandusky
09.2014 - 11.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Team Leader, Merchandise
Cedar Fair
06.2012 - 10.2015
- Reduced shrinkage by implementing loss prevention measures and closely monitoring store activities.
- Established clear sales goals and motivated staff to meet objectives.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
- Promoted a positive work environment among staff members through open communication channels, fostering teamwork spirit across all departments.
- Managed inventory levels by conducting regular audits and coordinating with the purchasing department for timely replenishments.
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Boosted sales by strategically organizing merchandise displays and implementing promotional campaigns.
- Trained, mentored and oversaw team members to drive performance and sales excellence.
Sandwich Artist
SUBWAY®Restaurants
11.2013 - 01.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
High School Diploma -
Perkins High School
Sandusky, OH06.2016
Skills
- Payroll Management
- Recruitment Strategies
- Proficient Computer Skills (familiar with windows, mac)
- Inventory Coordination
- Purchase Order Management
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Customer service expertise
Timeline
Human Resources Director
Garden HealthCare
12.2023 - 06.2024
Medical Records Director
Garden HealthCare
04.2023 - 06.2024
Nursing Scheduler
Garden HealthCare
02.2023 - 06.2024
Central Supply Coordinator
Garden HealthCare
02.2023 - 06.2024
Purchasing Manager
Glass N More Store
05.2019 - 10.2023
General Manager
Glass N More Store
05.2019 - 10.2023
Server
Buffalo Wild Wings
11.2017 - 08.2019
Bartender
Rayz On The Bay
10.2017 - 02.2021
Server
Rayz On The Bay
08.2017 - 02.2021
Machine Operator
Berry Global
01.2017 - 07.2017
Restaurant Cashier
Buffalo Wild Wings
10.2016 - 08.2019
Take-Out Specialist
Chipotle
01.2015 - 10.2016
Lifeguard
Kalahari Resorts Sandusky
09.2014 - 11.2015
Sandwich Artist
SUBWAY®Restaurants
11.2013 - 01.2015
Team Leader, Merchandise
Cedar Fair
06.2012 - 10.2015
High School Diploma -
Perkins High School
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