Jordan Hoang

• Establish a positive team environment, monitor individual athletes and team performance
• Developed and instructed fun and exciting team working drills/games for athletes to practice, execute, and rehearse
• Mentored and trained the athletes to improve their abilities

• Assisted physical therapists with preparing treatment areas and equipment for patient sessions
• Guided patients through prescribed exercises under therapist supervision
• Maintained a clean, safe, and organized therapy environment
• Sanitized and restocked equipment and supplies regularly to ensure hygiene and efficiency

• Customer Service & Member Engagement
  Greet members and guests in a friendly and professional manner.
  Assist with membership inquiries, sign-ups, renewals, and cancellations.
  Provide information on gym services, classes, and amenities.
  Address member concerns, complaints, and questions promptly.
• Front Desk Operations
  Check members in and verify active memberships.
  Answer phone calls, respond to emails, and provide general assistance.
  Maintain a clean and organized front desk area.
  Handle transactions, including membership payments, retail sales, and guest passes.

Facility Support & Safety

• Monitor gym traffic and enforce facility policies.
• Assist in maintaining a safe and secure environment for members and staff.
• Report any maintenance issues or equipment concerns to management.

• Implementing a planned exercise program according to the patient's objectives
• Advocating on behalf of individuals who have various physical and cognitive disabilities
• Adapting physical activities and sports to be accessible for different Individuals

• Provide superior customer service by foreseeing and addressing clients' needs
• Handled money, performed transactions and returns
• Guiding and assisting other brand representatives in daily tasks

• Coached players about proper mechanics, performing enhancing techniques, and sportsmanship
• Designed Individual and small group skills plans for specific skills
• Directed practice sessions to boost athletes abilities and teamwork skills

• Company Overview: Family owned
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Greeting customers, taking and delivering orders, assisting with food preparation, solving customer complaints, handling monetary transactions, and keeping the restaurant clean and well-stocked
• Family owned