Jordan Holladay

I have been with Gregory's Coffee since November 2021 and have enjoyed being apart of the company. I take passion in everything I do and putting in my best effort. I show up everyday with a positive attitude and lead my team to achieve our goals. I focus on my team to create a positive environment for them and to help them grow and be successful.

• Reviewed established policies and procedures to motivate employees and facilitate smooth operations.
• Reduced workflow inconsistencies by recruiting and hiring capable Store Leaders and staff members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed a team of more than 100 employees.
• Maintained financial accuracy when handling over $30,000 in revenue each day.
• Set aggressive targets for Store Leaders to drive company success and strengthen motivation.
• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
• Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
• Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
• Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
• Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
• Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
• Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
• Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
• Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
• Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
• Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
• Created visual guides for display shelving in stores
• Placing orders with suppliers
• Established performance goals for Store Leaders and provided feedback on methods for reaching those milestones.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Started off with the company as a general manager and administered the store with highest grossing sales and EBITDA. Was able to increase stores sales year over year, as well as maintain 26%-31% operating income percentage. Achieved this by:

• Focusing on staffing.
• Was able to lower turnover rate, ensure store was staffed, hired and trained new team members 100%, and coach current team members on their performance.
• Would make sure the team was following all procedures and processes, as well as, adopting and training on new procedures for company growth.
• Enhanced supervisory and leadership abilities by working closely with mentoring managers to be able to take over the store when I would be promoted.

After being promoted to Senior General Manager I was overseeing 2 stores which were both the highest grossing in sales (17 stores total in company). On a daily basis I would visit each store and:

• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Devised processes to boost long-term business success and increase profit levels.
• Established and administered annual budget with controls to prevent overages and support sustainability objectives.
• Built positive and productive relationships with store and field leadership.
• Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
• Improved operational standards, personnel moves, and merchandising strategies.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Held weekly meetings with the general managers to identify techniques to overcome sales obstacles.
• Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
• Merchandised retail sections in stores

Responsibilities included:

• Managed budget implementations, employee reviews, training, schedules and creating/executing marketing strategies.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Designed modern employee recognition program which boosted productivity and improved morale.

Responsibilities included:

• Monitored and replenished display inventory and restructured according to available stock.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Arranged consistent shelves, bins and racks by following established planograms.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Developed merchandising strategy to efficiently move overstock.
• Supervised team of up to 6 merchandising employees and monitored adherence to company standards.
• Restructured company merchandising standards to increase customer traffic and product exposure.
• Presented store update suggestions and layouts to management.
• Completed stock orders and managed inventory levels.
• Created visual marketing and styled window displays.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Organized and tracked departmental receipt flow for new and reordered merchandise.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Updated floor design for 2000 square foot facility to more effectively present products to patrons.