- Outdoor Recreation
- Hiking
- Surfing
- Team Sports
Jordan Holmes
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Psydestep Sells
12.2024 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Processed transactions accurately using point-of-sale systems during busy periods.
- Participated in inventory management tasks to maintain stock levels and ensure product availability.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Assistant Property Manager
Lincoln Property Company (J.P Morgan)
01.2022 - 05.2024
- Assisted in managing tenant inquiries and concerns, ensuring timely and effective communication.
- Coordinated property maintenance requests, liaising with vendors for prompt resolution.
- Supported lease administration processes, including document preparation and tenant onboarding.
- Monitored property inspections to ensure compliance with safety regulations and standards.
- Conducted market research to assist in competitive pricing strategies for leasing units.
- Maintained accurate records of rental payments and lease agreements for reporting purposes.
- Organized resident events to foster community engagement and enhance tenant satisfaction.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Bartender
Twisted Taco
10.2018 - 08.2023
- Crafted and served a diverse range of cocktails and beverages, ensuring quality and customer satisfaction.
- Developed seasonal drink menus based on customer preferences and market trends, driving sales growth.
- Fostered positive guest interactions, resolving issues to enhance overall customer satisfaction ratings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Buffalo Wild Wings
01.2025 - 10.2025
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Trained new staff on bar procedures, enhancing team performance and service efficiency.
- Handled cash transactions accurately, managing tips and closing registers at end of shifts.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Project Manager
Calhoun Creations & Designs
05.2017 - 10.2019
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans and schedules using Agile methodologies.
- Coordinated stakeholder communication to ensure alignment on project objectives.
- Managed resource allocation and risk assessment for multiple concurrent projects.
- Mentored junior project managers, fostering professional growth and skill development.
- Conducted regular project reviews to monitor progress and identify potential issues.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
Associate of Science - Business Administration And Management
University of West Georgia
Carrollton, GA05-2018
Associate of Applied Science - Business Administration
Georgia Military College
Milledgeville, GA05-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
Interests
Timeline
Bartender
Buffalo Wild Wings
01.2025 - 10.2025
Sales Associate
Psydestep Sells
12.2024 - 10.2025
Assistant Property Manager
Lincoln Property Company (J.P Morgan)
01.2022 - 05.2024
Bartender
Twisted Taco
10.2018 - 08.2023
Project Manager
Calhoun Creations & Designs
05.2017 - 10.2019
Associate of Science - Business Administration And Management
University of West Georgia
Associate of Applied Science - Business Administration
Georgia Military College