Jordan Hoover-Felger
Fort Wayne,IN
Summary
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Associate
Brotherhood Mutual Insurance
10.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient food service.
- Boosted sales through upselling menu items and suggesting daily specials to patrons.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Expedited orders accurately and efficiently, resulting in positive customer feedback.
- Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
- Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
- Participated in regular equipment maintenance checks, identifying issues before they impacted operations.
- Contributed innovative ideas for seasonal menu changes that showcased fresh, locally sourced ingredients and reflected current culinary trends.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted visitors, answered questions and accepted payments.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barback
Herbal Life
09.2021 - 10.2022
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Barista
Inspiration Ministries
04.2019 - 09.2022
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Head Hostess
Applebee's Grill + Bar
01.2021 - 09.2021
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Associate of Science - Christian Theology
Nation To Nation Christian University
Harlingen, TX06.2019
Skills
- Customer Relations Understanding
- Sales and upselling
- Organizational abilities
- Team collaboration
- Quality control monitoring
- Customer service excellence
- Problem-solving capabilities
- Attention to detail
- Interpersonal skills
- Conflict resolution abilities
- Strong communication skills
- Efficient multitasking
Certification
CPR Certified - Red Cross
ServSafe Certified - ServSafe
Bloodborne Pathogen - OSHA
Affiliations
- Photography
- Creative writing
- Playing instruments
- Reading novels
Timeline
Food Service Associate
Brotherhood Mutual Insurance
10.2022 - Current
Barback
Herbal Life
09.2021 - 10.2022
Head Hostess
Applebee's Grill + Bar
01.2021 - 09.2021
Barista
Inspiration Ministries
04.2019 - 09.2022
Associate of Science - Christian Theology
Nation To Nation Christian University
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