JORDAN HORNICK
New York
Summary
Instilled with a passion in hospitality, mixology and building relationships. Seasoned in the hospitality sector, notably with Eleven Madison Park, I excel in crafting memorable guest experiences and enhancing sales through expert wine and liquor knowledge and unmatched professionalism. Demonstrated leadership in high-volume settings, my adaptability and teamwork skills have significantly contributed to maximizing profits and elevating service standards.
Overview
4
4
years of professional experience
Work History
Kitchen Server
Eleven Madison Park
11.2024 - Current
- Contributed to a positive work atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Improved ticket times during rush hours by implementing efficient workstations layout and distribution of tasks among team members.
- Assisted in training new employees on kitchen procedures, policies, safety protocols, fostering a supportive work environment for all staff members.
- Received consistent positive feedback from customers regarding exceptional service quality and overall dining experience satisfaction.
SERVER
City Winery
06.2024 - 11.2024
- Demonstrated strong multi-tasking skills by managing mutiple setions simultaneously without compromising service quality
- Responding promptly, in-detail to any Guest questions about the food menu, wine list, or beverages
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Resolved complex technical problems in a timely fashion utilizing problem-solving skills
LEAD BARTENDER
Mahogany Prime Steakhouse
08.2021 - 05.2024
- Served high Guest volumes during special events, nights, and weekends
- Developed and maintained loyal relationships with Guests through personability and creating an experience for them everytime
- Increased customer satisfication by providing and crafting high-quality cocktails, even innovating cocktails per person palate or dish pairing
- Upselling menu, off-menu, top-shelf items
- Driving up per sale revenues and maximizing profits
SERVER SHIFT LEADER
Mahogany Prime Steakhouse
08.2021 - 05.2024
- Promoted a positive work environment, fostering teamwork through communication and recognition of outstanding performances
- Demonstrated strong leadership skills by managing a team of servers in a high-volume restaurant setting
- Trained new hires on proper serving etiquette, menu, off menu items, and safety procedures
Skills
- Proffesionalism
- Wine and Liquor Knowledge
- Attention to Detail
- Teamwork
- Adaptable and Flexible
- Menu memorization
Timeline
Kitchen Server
Eleven Madison Park
11.2024 - Current
SERVER
City Winery
06.2024 - 11.2024
LEAD BARTENDER
Mahogany Prime Steakhouse
08.2021 - 05.2024
SERVER SHIFT LEADER
Mahogany Prime Steakhouse
08.2021 - 05.2024
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