JORDAN HOUSEMAN
Springfield,MO
Summary
Customer-focused professional with a strong background in building trusted relationships, resolving concerns, and delivering dependable service across healthcare, human services, and retail. Experienced in listening carefully, explaining information clearly, handling sensitive situations with empathy, and coordinating solutions that put people first. Brings proven leadership, attention to detail, sound judgment, and a results-driven approach, including experience managing customer relationships, supporting high-volume operations, and contributing to more than $500,000 in annual retail sales. Committed to creating a positive customer experience and helping clients feel informed, valued, and confident in the service they receive.
Overview
12
12
years of professional experience
Work History
Behavior Support Technician
The Arc of the Ozarks
01.2026 - Current
- Bridge individuals with intellectual and developmental disabilities and their communities by encouraging, mentoring, and supporting each person in maximizing their potential.
- Collaborated with behavior analysis professionals to implement and adhere to behavior support plans, promoting individualized care and positive behavioral outcomes.
- Supported individuals in learning and practicing coping skills, fostering resilience and effective management of challenging behaviors.
- Employed verbal de-escalation and redirection to ensure client and community safety.
- Taught and assisted individuals with activities of daily living, enhancing personal hygiene, cooking, medication routines, grocery shopping, cleaning, and other independent-living skills.
- Document medication administration in eMAR and record aspects of clients' daily lives in Therap to support continuity of care and positive change.
Phlebotomist (ASCP) / CLA, Clinical Services
AYA Healthcare
12.2021 - Current
- Performed phlebotomy procedures for 160 patients weekly, ensuring accurate sample collection for timely diagnosis.
- Supported rapid response efforts for Level I trauma patients during internal code scenarios, contributing to critical patient interventions.
- Collaborated with nurses, physicians, and cross-disciplinary teams to enhance patient outcomes through effective communication and technical skills.
Stat Tech / Lab Tech Lead
Midwest Medical Imaging / Alpha Medical Lab
04.2023 - 12.2025
- Coordinated logistics with 80+ facilities and reference hospitals to manage critical, sensitive, and high-risk laboratory work efficiently.
- Quality-checked 150+ daily collected specimens while collaborating with customer service and route technician teams to maintain high standards.
- Executed inpatient phlebotomy at skilled nursing and assisted living facilities to ensure timely patient care.
Phlebotomy Coordinator ASCP / Laboratory Technician IV, Clinical Services
Mercy Hospital Springfield
02.2019 - 12.2021
- Coordinated phlebotomy operations for 800+ bed hospital, ensuring clear communication of expectations across team of 10+ phlebotomists.
- Completed 300+ patient venipunctures weekly, emphasizing patient advocacy, clear communication, and compassionate care.
- Prioritized critical and high-need venipunctures within collaborative SWARM model, enhancing patient safety and care delivery.
- Managed sensitive Workers' Compensation clinical services, collaborating effectively with internal and external partners to ensure patient needs were met.
Retail Manager / Business Associate Manager / Sales Associate
AT&T Authorized Retailer
01.2015 - 02.2019
- Ranked as the top performer in revenue volume at a high-traffic retail location.
- Delivered customer experiences rated above 90% across a customer base of 6,000+.
- Forecasted revenue for over $500,000 in annual retail sales, enabling informed business decisions.
- Cultivated trusted relationships with small businesses, expanding account portfolios to include a client with 20+ accounts.
Education
Springfield, MO -
Parkview High School
Springfield, MO05-2011
Muskogee, OK - Physical Therapy
Bacone College
Muskogee, OKSkills
- Behavior Support and Applied Behavior Analysis (ABA)
- Developmental Disability Support
- Medication Administration and eMAR Documentation
- Therap and Epic Electronic Health Records
- Patient Care and Daily Living Assistance
- Phlebotomy and Venipuncture
- Specimen Collection and Processing
- HIPAA Compliance and Infection Control
- De-escalation and Conflict Resolution
- Customer Service and Relationship Management
- Sales Operations and Revenue Growth
- Sales Forecasting and Pipeline Management
- Account Management and Sales Development
- Team Leadership and Staff Development
- Employee Training, Coaching and Mentoring
- Performance Management and Goal Setting
- Scheduling and Workforce Coordination
- Inventory and Store Operations
- Problem Solving and Decision Making
- Communication and Team Collaboration
- Quality Assurance and Regulatory Compliance
- Attention to Detail and Adaptability
AWARDS & ACKNOWLEDGEMENTS
- U.S. Men's National Soccer Team – 2021
- Mercy Superior Patient Care (nominee) – 2020
- PASL National Champion (Springfield Demize) - 2020
- Springfield Demize Head Coach - 2025
LEADERSHIP
- NAIA Division I Soccer Player
- MSHAA Class 5 Varsity Soccer Captain
- Jefferson Avenue Youth Leadership Mentor; completed 200+ hours of service in low-income communities.
- Springfield Demize Captain - 2023-Current
Timeline
Behavior Support Technician
The Arc of the Ozarks
01.2026 - Current
Stat Tech / Lab Tech Lead
Midwest Medical Imaging / Alpha Medical Lab
04.2023 - 12.2025
Phlebotomist (ASCP) / CLA, Clinical Services
AYA Healthcare
12.2021 - Current
Phlebotomy Coordinator ASCP / Laboratory Technician IV, Clinical Services
Mercy Hospital Springfield
02.2019 - 12.2021
Retail Manager / Business Associate Manager / Sales Associate
AT&T Authorized Retailer
01.2015 - 02.2019
Springfield, MO -
Parkview High School
Muskogee, OK - Physical Therapy
Bacone College