Jordan Howard
Fletcher,NC
Summary
Proven Distribution Specialist with a track record of uncovering and resolving errors, enhancing warehouse efficiency for Wilsonart Engineered Surfaces. Skilled in utilizing heavy machinery and fostering customer relations. Excelled in quality assurance and organizational abilities, significantly improving supply chain operations. Demonstrates strong analytical skills and a commitment to maintaining high service standards.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Distribution Specialist
Wilsonart Engineered Surfaces
03.2021 - Current
- Uncovered and resolved errors with minimal oversight.
- Managed and maintained warehouse to comply with company policies and federal regulations.
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Picked orders, scanned products and packed boxes.
- Collaborated with other departments on supply and quality issues.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
Lead Host
Darden Restaurants, Olive Garden
02.2017 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
Education
High School Diploma -
TCRoberson
Arden, NC06.2018
Skills
- Quality control guidelines
- Order pulling
- Quality assurance standards
- Shipping and receiving
- Documentation skills
- Customer Relations
- Strong reading talents
- Organizational abilities
- Time Management
- Analytical Skills
- Microsoft Office
- Computer Skills
Timeline
Distribution Specialist
Wilsonart Engineered Surfaces
03.2021 - Current
Lead Host
Darden Restaurants, Olive Garden
02.2017 - 01.2021
High School Diploma -
TCRoberson
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