Jordan Howard
Indio,CA
Summary
Adept at fostering customer loyalty and safety, my tenure at Uber honed my effective communication and exceptional service skills, leading to high customer ratings. As a Lab Technician at UCLA Veterans Association, I applied meticulous attention to detail in maintaining laboratory standards. My ability to lift 50 pounds and my public speaking prowess complement my professional and workplace versatility.
Overview
15
15
years of professional experience
Work History
Uber Driver
Uber
Los Angelos / Indio
08.2021 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Lab Technician
UCLA Veterans Association (Tommy E Howard)
Los Angeles, CA
06.2012 - 09.2015
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
Sales Associate
Gamestop
Manhattan Beach, CA
02.2010 - 11.2012
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Education
Computer And Information Sciences, Medicine(PreMedicine)
College of The Desert
Palm Desert, CAN/A - General Studies
El Camino College
Torrance, CAHigh School Diploma And GED - General Studies
Mira Costa High School
Manhattan Beach, CA05.2010
Skills
- Excellent navigation
- Customer Service
- Patience and understanding
- Effective communication skills
- Communication and Interpersonal Skills
- Ability to Lift 50 Pounds
- Public speaking ability
- Curious to learn new skills
Languages
English
Native or Bilingual
Timeline
Uber Driver
Uber
08.2021 - Current
Lab Technician
UCLA Veterans Association (Tommy E Howard)
06.2012 - 09.2015
Sales Associate
Gamestop
02.2010 - 11.2012
Computer And Information Sciences, Medicine(PreMedicine)
College of The Desert
N/A - General Studies
El Camino College
High School Diploma And GED - General Studies
Mira Costa High School