Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jordan Howard

Indio,CA

Summary

Adept at fostering customer loyalty and safety, my tenure at Uber honed my effective communication and exceptional service skills, leading to high customer ratings. As a Lab Technician at UCLA Veterans Association, I applied meticulous attention to detail in maintaining laboratory standards. My ability to lift 50 pounds and my public speaking prowess complement my professional and workplace versatility.

Overview

15
15
years of professional experience

Work History

Uber Driver

Uber
Los Angelos / Indio
08.2021 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.

Lab Technician

UCLA Veterans Association (Tommy E Howard)
Los Angeles, CA
06.2012 - 09.2015
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.

Sales Associate

Gamestop
Manhattan Beach, CA
02.2010 - 11.2012
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.

Education

Computer And Information Sciences, Medicine(PreMedicine)

College of The Desert
Palm Desert, CA

N/A - General Studies

El Camino College
Torrance, CA

High School Diploma And GED - General Studies

Mira Costa High School
Manhattan Beach, CA
05.2010

Skills

  • Excellent navigation
  • Customer Service
  • Patience and understanding
  • Effective communication skills
  • Communication and Interpersonal Skills
  • Ability to Lift 50 Pounds
  • Public speaking ability
  • Curious to learn new skills

Languages

English
Native or Bilingual

Timeline

Uber Driver

Uber
08.2021 - Current

Lab Technician

UCLA Veterans Association (Tommy E Howard)
06.2012 - 09.2015

Sales Associate

Gamestop
02.2010 - 11.2012

Computer And Information Sciences, Medicine(PreMedicine)

College of The Desert

N/A - General Studies

El Camino College

High School Diploma And GED - General Studies

Mira Costa High School
Jordan Howard