JORDAN HUGHES
Sanford,NC
Summary
Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different offices.
Overview
9
9
years of professional experience
Work History
MEDICAL ASSISTANT
DOCTORS VITAL CARE AND SCREENING
08.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
ADMINISTRATIVE ASSISTANT
AUTISM SOCIETY OF NORTH CAROLINA
02.2017 - 07.2021
- Assists with all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones, Electronic Scheduling/Book appointments, Verify current personal and financial information, Verifies insurance eligibility, obtains benefits and billing address and verifies pre-authorization, Preparing and editing letters, reports, memos, and emails, Running errands to the post office or supply store, Arranging meetings, appointments, and executive travel, Answering phone calls and taking messages, Maintaining folder, Tracking petty cash, Covering reception, Hiring Staff, Payroll
Director
North Lee CDC
04.2015 - 02.2017
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Conducted trainings and mentored staff, consistently improving performance.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Education
A.A EARLY CHILDHOOD EDUCATION -
WAKE TECHNICAL
04.2013
Skills
- Strong organizational skills and the ability to prioritize tasks and manage time effectively
- Intermediate computer and proof reading skills required
- Basic computer skills required Knowledge of Microsoft Office applications required
- Demonstrated interpersonal, written and verbal communication skills are required
- Excellent analytical and communication skills coupled with patience and fortitude
- Strong preference for prior experience
- Strong preference for experience supporting a large Multi-Specialty facility
- HIPAA Compliance
- Inventory Management
- Patient-Focused Care
- Payment Collection
- Medical Office Administration
Personal Information
Title: ADMINISTRATIVE ASSISTANT
Timeline
MEDICAL ASSISTANT
DOCTORS VITAL CARE AND SCREENING
08.2021 - Current
ADMINISTRATIVE ASSISTANT
AUTISM SOCIETY OF NORTH CAROLINA
02.2017 - 07.2021
Director
North Lee CDC
04.2015 - 02.2017
A.A EARLY CHILDHOOD EDUCATION -
WAKE TECHNICAL
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