Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Hutson

Corpus Christi,Texas

Summary

Experienced and dedicated banking professional with 11 years of progressive experience in retail and commercial banking environments. Proven expertise in customer service, loan application processing, payment handling, and teller operations within high-volume contact centers and branch locations. Skilled in managing large cash transactions as a commercial and vault teller, including ordering and balancing currency for branch needs. Strong attention to detail, compliance-focused, and committed to delivering exceptional service while ensuring accuracy and efficiency in all financial transactions.

Overview

14
14
years of professional experience

Work History

Main Switchboard Operator/Client Services Representative

American Bank NA
04.2022 - Current
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Member Service Representative

RBFCU - Credit Union
07.2020 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Commercial Bank Teller

Frost Bank
03.2018 - 01.2020
  • Greet Customers, Process deposits and withdrawals, Process loan payments, Send out inner city mail, Money orders, cashier checks and gift cards, Order checks, Balance Cash drawer, Order money for branch weekly, Balance Vault, Process wires, Order and exchange foreign currency

Contact Center Agent

Navy Army Community Credit Union
09.2016 - 09.2017
  • Answer all incoming calls to credit union, Loan Extensions/Change of Terms, take loan payments, Transfers and mail teller checks, Online banking, CD’s and IRA’s, Issue/ cancel debit cards, Debit card disputes, Address changes.

Full time Teller

Navy Army Community Credit Union
11.2014 - 09.2016
  • Greeted members, Transactions, balancing drawer, Scanning Checks, printing out teller checks, money orders, and cashier checks, Scanning daily work and Address changes.

Bagger and Cashier

HEB Grocery Store
07.2011 - 03.2014
  • Bag customers groceries correctly, make sure everything was out of shopping cart, scanning items, having your IPM’s (item per minute) at 25 items and having your cashier station clean

Education

GED -

Carroll High School
Corpus Christi, Tx
01.2013

Skills

  • Strong interpersonal skills
  • Analytical skills
  • Proficient with Microsoft Office: Word, Excel, PowerPoint
  • Outlook Data entry skills
  • An ability to combine and implement multiple strategies to complete projects
  • Team Collaboration and Training Support
  • Strong Attention to Detail and Accuracy
  • Adaptability in Fast-Paced Environments

Timeline

Main Switchboard Operator/Client Services Representative

American Bank NA
04.2022 - Current

Member Service Representative

RBFCU - Credit Union
07.2020 - 04.2022

Commercial Bank Teller

Frost Bank
03.2018 - 01.2020

Contact Center Agent

Navy Army Community Credit Union
09.2016 - 09.2017

Full time Teller

Navy Army Community Credit Union
11.2014 - 09.2016

Bagger and Cashier

HEB Grocery Store
07.2011 - 03.2014

GED -

Carroll High School

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Jordan Hutson