Hi, I’m
Jordan Ince
Charlotte,NC
Summary
Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Known for exceptional communication and multitasking abilities, consistently delivering superior service and guidance.
Overview
7
years of professional experience
Work History
Esse Dermatology
Medical Assistant
06.2025 - Current
Job overview
- Manage appointment scheduling and maintain organized patient records.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Oversee daily operations, enhancing workflow efficiency within the clinic.
- Streamline office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Ziba Luxury Salon and Spa
Front Desk Receptionist and Stylist
03.2025 - Current
Job overview
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments and meetings.
Life Time Healthy Way of Life
Membership Concierge II
10.2024 - 06.2025
Job overview
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
City of Greensboro Parks and Recreation
Front Office Attendant
11.2018 - 10.2024
Job overview
- Assist members with account maintenance, program and service changes, and processing payments.
- Facilitates guest needs by providing information and resolving concerns
- Upkeep a clean and safe recreation environment
- Professionally receive and moderate incoming phone calls and directs questions to the proper channels.
- Trained and supervised new front desk staff employees, providing guidance and coaching as needed.
- Operate as the first point of contact for all members and guests
Education
Providence High School
High School Diploma
01-2015
Guilford Technical Community College
Cosmetology Diploma
05.2023
Skills
- Professional Demeanor
- Customer Service Expertise
- Exceptional Communication
- Guest Relations
- Excellent Multitasking
- Client Retention Strategies
- Highly Adaptable
- Strong Work Ethic
- Active Listening
Timeline
Medical Assistant
Esse Dermatology
06.2025 - Current
Front Desk Receptionist and Stylist
Ziba Luxury Salon and Spa
03.2025 - Current
Membership Concierge II
Life Time Healthy Way of Life
10.2024 - 06.2025
Front Office Attendant
City of Greensboro Parks and Recreation
11.2018 - 10.2024
Guilford Technical Community College
Cosmetology Diploma
Providence High School
High School Diploma