Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan I. Walker

Sacramento,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Porter/Janitor

Stones Gambling Hall
04.2023 - Current
  • Performed cleaning and maintenance duties as directed.
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Communicated with coworkers and managers about completed duties.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Customer Service Representative

Advanced Call Center Technologies
01.2022 - 04.2023
  • Resolved customer complaints in a timely and professional manner, resulting in a 7% increase in customer satisfaction ratings
  • Collaborated with other departments to ensure customer satisfaction
  • Identified customer needs and provided tailored solutions that resulted in a 10% increase in sales
  • Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions
  • REMOTE
  • Responded to customer requests for products, services, and company information.

Warehouse Associate

Amazon
03.2019 - 01.2022
  • Supported the organization and maintenance of the warehouse, accurately receiving and storing shipments using a computerized inventory system.
  • Reduced order errors by over 5% through careful picking and preparing of orders, resulting in improved customer satisfaction.
  • Maintained inventory accuracy of 100% through regular cycle counts and audits

Mobile Sales Expert

Wireless Advocates
01.2015 - 03.2019
  • Utilized digital marketing to increase awareness of the company’s products and services, resulting in a 43% increase in leads
  • Developed a customer loyalty program that increased customer retention by 15%
  • Worked alongside as a 3rd party with T-Mobile, ATT, Verizon, and Sprint.

Mobile Sales

Sprint
05.2013 - 01.2017
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 20% increase in sales
  • Analyzed customer needs and effectively matched products to drive higher sales and customer satisfaction.
  • Consistently met or exceeded sales targets by nearly 30% each quarter.

Education

Certified - undefined

CompTIA A+
CLEARFIELD, UTAH
03.2020

High School -

Lincoln High School
STOCKTON, CA
05.2011

No Degree -

N/A
N/A

Skills

  • Site inspections
  • Supply stocking and organization
  • Strong work ethic
  • Work Planning and Prioritization
  • Regulatory compliance
  • Interior and exterior patrol
  • Fire safety training
  • Security guard license
  • High level of integrity
  • Stationary surveillance

Timeline

Porter/Janitor

Stones Gambling Hall
04.2023 - Current

Customer Service Representative

Advanced Call Center Technologies
01.2022 - 04.2023

Warehouse Associate

Amazon
03.2019 - 01.2022

Mobile Sales Expert

Wireless Advocates
01.2015 - 03.2019

Mobile Sales

Sprint
05.2013 - 01.2017

Certified - undefined

CompTIA A+

High School -

Lincoln High School

No Degree -

N/A

Similar Profiles

CREATE PROFILE