Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
Ther-art-py Studios
01.2020 - Current
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Organized racks and shelves to maintain studio visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, payment cards, and receipts to customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Football Team Captain
Hillcrest Highschool
01.2023 - 11.2023
Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
Attended all practices, meetings, and workouts on time.
Adapted quickly to changing game plans and strategies.
Applied discipline and sense of responsibility toward all team and personal activities.
Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.
Senior Manager, Partner & Affiliate Program at National Restaurant AssociationSenior Manager, Partner & Affiliate Program at National Restaurant Association