Jessica Jackson
Virginia Beach,VA
Summary
Resourceful and results-driven professional with over 10 years of experience across leasing, member service, and retail management. Proven ability to build client relationships, drive occupancy rates, and lead teams with efficiency and empathy.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
06.2022 - 09.2022
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Leasing Consultant
The Blake Senior Living
01.2022 - 06.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Payroll Administrator
Cortech LLC
04.2019 - 05.2020
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Sales & Marketing Associate
Bozzuto Management Company
01.2017 - 03.2019
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
Subdirector
Zara
09.2015 - 12.2016
- Spearheaded daily operations, optimizing workflows, and ensured efficient store performance.
- Managed and developed teams, recruited new staff, and fostered employee relations.
- Managed inventory, merchandising, and maintained attractive store displays.
- Provided training and development opportunities for team members to support their advancement.
Store Manager
Abercrombie & Fitch
12.2013 - 09.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - Retail & Fashion Management
The Art Institutes
Virginia Beach, VA08-2013
Skills
- Customer Service
- Relationship Building
- Financial Transactions
- Store Management
- Leasing & Hospitality
- Social Media Management
- Sales & Marketing
Timeline
Member Service Representative
Navy Federal Credit Union
06.2022 - 09.2022
Leasing Consultant
The Blake Senior Living
01.2022 - 06.2022
Payroll Administrator
Cortech LLC
04.2019 - 05.2020
Sales & Marketing Associate
Bozzuto Management Company
01.2017 - 03.2019
Subdirector
Zara
09.2015 - 12.2016
Store Manager
Abercrombie & Fitch
12.2013 - 09.2015
Bachelor of Arts - Retail & Fashion Management
The Art Institutes
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