Jordan Jackson
Fashion Glass & Mirror
Duncanville,Texas
15
years of professional experience
Possess valid driver's license and maintain clean driving record. Demonstrate knowledge of route planning and load security.
Work History
Crew Trainer
3 Years 6 Months- Trained new crew members on operational procedures and safety protocols.
- Developed training materials to enhance employee onboarding experience.
- Monitored team performance, providing constructive feedback for improvement.
- Led workshops focused on glass handling and installation techniques.
- Implemented process improvements that streamlined workflow efficiency.
- Coordinated shift schedules to optimize team coverage and productivity.
- Ensured compliance with industry standards during training sessions and operations.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Provided audits after each shift to ensure trainees were making the proper progress to become a lead installer.
Warranty Technician
1 Year 9 Months- Diagnosed warranty issues, ensuring timely resolutions for customer satisfaction.
- Coordinated repair processes, enhancing workflow efficiency and reducing turnaround time.
- Managed inventory of replacement parts, maintaining optimal stock levels for repairs.
- Collaborated with quality assurance teams to identify recurring defects and implement solutions.
- Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
- Increased efficiency of repair work, conducting thorough assessments to identify root causes of issues.
- Played a key role in resolving customer disputes related to warranties, providing clear explanations of company policies and negotiating fair resolutions when necessary.
- Developed troubleshooting guides to assist customers with basic issue resolution, reducing the need for technician intervention.
- Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Installer
11 Months- Executed installation of custom glass and mirror products in residential and commercial settings
- Drove company truck providing pre-trip inspections using DVIR to ensure compliance and vehicle readiness for transportation tasks.
- Navigated to different job sites around the dfw
- Loading and unloading glass
- Learning how to drive safely with heavy weights of glass on the truck
- Using different tools such as a power drill, impact drill, saw, measuring tape, glass cutters, ladder, and caulking guns.
- Completing tickets on kloudgin through phone
- Filling paperwork at the end of the day for any defects on the glass we have to go back for to ensure quality work was done at each house or multi-family home.
Driver
2 Years 4 Months- A really fast paste job lots of physical work loading and delivering packages all around the dfw metroplex. Also having to working different applications on the phone to communicate and complete task at hand.
UPS Driver Helper
2 Months- Assisted drivers with package loading and unloading to ensure timely deliveries.
- Followed safety protocols to maintain a secure working environment during package handling.
- Provided support in navigating delivery routes efficiently, enhancing overall productivity.
- Collaborated with team members to streamline operations and improve service quality.
General Laborer
1 Year 4 Months- Operated machinery for efficient production of concrete pipe products.
- Assisted in loading and unloading materials to ensure timely deliveries.
- Adhered to safety protocols, maintaining a safe work environment for all team members.
- Collaborated with team members to optimize workflow and enhance productivity.
- Work with torch to weld metal together
Education
Some college (No degree) - Business
High School
Skills
Achieved timely loading of packages at designated locations within a 20-30 minute window
ensuring comprehensive scanning of items prior to departure.
Streamlined package organization according to delivery routes for optimal efficiency.
Mastered navigation of multiple road types and traffic patterns to ensure timely deliveries.
Upheld high safety standards daily by wearing seat belts and recognizing road hazards proactively.
Fostered a safe environment by maintaining cleanliness and wearing face masks during the COVID-19 pandemic.
Executed delivery of packages weighing up to 80 lbs directly to doorsteps or business locations with care.
Enhanced customer satisfaction through effective communication and service excellence.
ADDITIONAL INFORMATION
I have lots of general labor experience, construction and warehouse working at Walmart stocking, Rinker on different construction sites, Fedex loading and unloading packages as well. Also working with airplanes as a dispatcher as well at UPS.
Timeline
Warranty Technician
Fashion Glass and Mirror
2024.10 - 2026.07Read More
Crew Trainer
Fashion Glass & Mirror
2023.02 - 2026.08Read More
Installer
Fashion Glass and Mirror
2022.10 - 2023.09Read More
Driver
Amazon
2018.11 - 2021.03Read More
UPS Driver Helper
Ups
2012.11 - 2013.01Read More
General Laborer
Rinker Materials Concrete Pipe
2011.06 - 2012.10Read More
Fossil Ridge High School
High School
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TCC South Campus Jenkins Garrett Library
Some college (No degree) from Business
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