Jordan Jackson Sr
Springfield
Summary
Quality and IT professional with proven track record in maintaining stringent quality standards and improving operational processes. Valued for excellent team collaboration and achieving reliable results. Recognized for adaptability, critical thinking, and precision in inspection tasks as well as helping to mold teams into strong groups of go-getters.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Inspector Team Leader
MS Companies
10.2024 - Current
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Sr Sales Representative
Primerica USA
02.2024 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Tier2 Tech Support
Speedway LLC
02.2023 - 10.2024
- - Remotely troubleshooting and resolving all tech related issues in the stores
- Increased digital literacy among peers, teaching basic coding skills.
- Enhanced team collaboration by leading weekly tech workshops on new software tools.
- Fostered supportive learning environment, facilitating peer-to-peer tech tutoring sessions.
- Maintained high levels of customer satisfaction through clear communication, empathetic listening, and diligent problem-solving efforts.
- Improved system performance by troubleshooting, diagnosing, and resolving network connectivity problems.
Group Fitness Instructor
Planet Fitness
01.2022 - 07.2023
- Led weekly classes for up to 10 individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
Forklift Operator
Meva Formwork Systems
07.2019 - 11.2020
- - Material Handler
- - Receive catalog and refurbish returned frames
Grill Cook
McDonald's
05.2019 - 09.2019
- - Man the grill and meat fryers
Press Operator
WESTFIELD STEEL
03.2019 - 07.2019
- - Man several presses in production
Wrap Operator
Klosterman Baking Company
06.2018 - 03.2019
- - Operate and maintain the bun slicer and baggers in the wrap room
Inbound Unloader
Target Distribution Center
03.2016 - 06.2018
- - Unload the incoming trailers
Crew Member
Chipotle Mexican Grill
06.2015 - 03.2016
- - Prep all salsas and set up front of the house
Mig Seam Welder
Mig and Tig
01.2014 - 12.2015
- - Weld side seams on air break tanks
Education
Certificate - Information Technology
My Computer Career.com
Columbus, OH01-2021
High School Diploma - undefined
Springfield High School
06.2011
Skills
- - Microsoft Word
- - Software troubleshooting
- - Operating systems
- - Customer support
- - Research
- - Root cause analysis
- - Mac OS
- - Windows
- - Personal Training
- - Group Fitness
- - Computer Networking
- - Help Desk
- - Technical Support
- - Desktop Support
- - Microsoft Windows Server
- - Linux
- - Troubleshooting
- - Commercial driving
- - Microsoft Office
- - Active Directory
- Quality inspections
- Visual inspection
- Non-conformance reporting
- Workload management
- Motivational skills
- Staff development
- Employee scheduling
- Performance coaching
- Performance appraisal
- Team leadership
Certification
- - Forklift Certification
- - NASM CPT7
- - AED Certification
- - First Aid Certification
- - Life Insurance License
Timeline
Quality Assurance Inspector Team Leader
MS Companies
10.2024 - Current
Sr Sales Representative
Primerica USA
02.2024 - Current
Tier2 Tech Support
Speedway LLC
02.2023 - 10.2024
Group Fitness Instructor
Planet Fitness
01.2022 - 07.2023
Forklift Operator
Meva Formwork Systems
07.2019 - 11.2020
Grill Cook
McDonald's
05.2019 - 09.2019
Press Operator
WESTFIELD STEEL
03.2019 - 07.2019
Wrap Operator
Klosterman Baking Company
06.2018 - 03.2019
Inbound Unloader
Target Distribution Center
03.2016 - 06.2018
Crew Member
Chipotle Mexican Grill
06.2015 - 03.2016
Mig Seam Welder
Mig and Tig
01.2014 - 12.2015
High School Diploma - undefined
Springfield High School
Certificate - Information Technology
My Computer Career.com