Jordan Jacobs
Summary
Friendly Medical Office Assistant with 10 + years of experience and strong office management skills. Proficient in Microsoft Office and Word programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic and GMed.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Onegi
Germantown, Tennessee
10.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Use Epic, GMed, to schedule appointments for doctor visits and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Entered procedure codes and diagnosis codes into medical billing software.
Medical Receptionist
Midsouth Pain Management Center
Memphis, Tennessee
12.2020 - 10.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Representative
Baptist Memorial Group
Memphis, Tennessee
09.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Online07.2022
Associate of Science - Health Administration
Axia of Phoenix
Online07.2009
Skills
- Appointment Scheduling
- Specimen Collection
- Medical Records Maintenance
- Invoice Preparation
- Insurance Verification
- Preparing Treatment Rooms
- Attention to Detail
- Verbal and Written Communication
- Taking Client Histories
- Medical Software Applications
- Task Prioritization
- EMR Software
- Cleaning and Sanitizing
- Administrative Duties
- Patient Flow
- Advising Patents
- Patient Relations
- OSHA Compliance
- Phone and Email Etiquette
- Organization and Time Management
Timeline
Medical Office Assistant
Onegi
10.2021 - Current
Medical Receptionist
Midsouth Pain Management Center
12.2020 - 10.2021
Customer Service Representative
Baptist Memorial Group
09.2018 - 10.2020
Bachelor of Science - Health Administration
Southern New Hampshire University
Associate of Science - Health Administration
Axia of Phoenix
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