Jordan Jacobs
Fort Myers,FL
Summary
Personable customer service and sales specialist offering 4 years of experience in guest reception and retail operations. Demonstrates skill with delivering thorough and friendly assistance to all guests, providing retail recommendations, and maintaining a tidy reception environment. Prepared to work both collaboratively and independently to meet and exceed company goals.
Overview
1
1
year of professional experience
Work History
Grocery Team Member
Whole Foods Market
10.2023 - 05.2024
- Provided exceptional customer service, answering questions and helping customers locate items
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Communicated with customers and staff politely and professionally to uphold store standards
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties
- Supported store management by performing additional tasks as needed, such as opening and closing procedures
Receptionist
Salon Voss
11.2022 - 03.2023
- Greeted incoming clients with professional approach and provided friendly, knowledgeable assistance
- Handled incoming telephone calls and emails – scheduling client appointments, taking accurate messages, and relaying to personnel to support timely communication
- Captured and processed client information, entering data into online systems for wider company use
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Maintained clean and orderly reception area to impress and welcome visitors
Education
Bachelor of Arts - Communication Studies
Florida Gulf Coast University
Fort Myers, FL12.2025
Bachelor of Arts - Communication Studies
Virginia Commonwealth University
Richmond, VAHigh School Diploma -
Glen Allen High School
Glen Allen, VA06.2021
Skills
- Positive & upbeat customer service
- Recommending & selling merchandise
- Multitasking & prioritizing in fast-paced environments
- Quickly acclimating to unfamiliar software
- Maintaining a clean and presentable reception area
Timeline
Grocery Team Member
Whole Foods Market
10.2023 - 05.2024
Receptionist
Salon Voss
11.2022 - 03.2023
Bachelor of Arts - Communication Studies
Florida Gulf Coast University
Bachelor of Arts - Communication Studies
Virginia Commonwealth University
High School Diploma -
Glen Allen High School