Jordan Jacome
Viera
Summary
Results- driven Field Technician and former U.S. Army Communications Specialist with over 4 years of telecommunications and network systems experience. Proven leadership background supervising teams, maintaining operational readiness, and delivering high customer satisfaction. Skilled in troubleshooting, preventative maintenance, performance improvement, and team development. Seeking to advance into a Field Services Supervisor role to lead teams, improve team numbers, and drive operational excellence.
Overview
7
7
years of professional experience
Work History
Field Technician
Charter Spectrum
2023.06 - Current
- Perform residential and commercial installations, service calls, and preventative maintenance while consistently meeting or exceeding performance metrics.
- Troubleshoot complex connectivity, hardware, and signal issues to ensure first-call resolution and high customer satisfaction.
- Conduct site surveys and evaluate infrastructure requirements for new installations.
- Maintain strict compliance with safety and operational standards.
- Provide technical support and guidance to peers when resolving complex field issues.
- Utilize diagnostic and monitoring tools to optimize system performance and reliability.
25Q Multichannel Transmission Systems Operator
United States Army
2019.06 - 2022.02
- Led installation, operation, and maintenance of secure communication systems supporting mission-critical operations.
- Supervised and coordinated small teams during field deployments and equipment setup.
- Trained junior personnel on troubleshooting procedures, safety protocols, and preventative maintenance.
- Maintained accountability of high-value equipment and ensured compliance with operational standards.
- Diagnosed and repaired network and transmission equipment under time-sensitive conditions.
Education
High School Diploma -
Bayside High School
Palm Bay, FL2019-05
Skills
- Team Leadership & Mentorship
- Preventative Maintenance
- Network and Systems Troubleshooting
- Installation Oversight
- Safety and Compliance Standards
- Cross-Functional Coordination
Timeline
Field Technician
Charter Spectrum
2023.06 - Current
25Q Multichannel Transmission Systems Operator
United States Army
2019.06 - 2022.02
High School Diploma -
Bayside High School