Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jordan James

Grafton,WI

Summary

Dynamic and detail-oriented professional with extensive experience in emergency response and communications, including roles at the Army National Guard and State of Wisconsin. Proven ability in complex problem-solving and equipment maintenance, effectively managing high-pressure situations while ensuring safety and operational readiness. Strong multitasking skills enhance team performance and service delivery.

Overview

9
9
years of professional experience

Work History

HIMARS Crewmember

Army National Guard
08.2024 - Current
  • Conduct courses to ensure safe handling of munitions, hazardous situations,
  • Conduct preventative maintenance and checks on Humvee, RSV and HIMARS chasses and carriers.
  • Work in a team of 3-4 with a section of 15-20 to complete daily taskings and missions.

Law Enforcement Dispatcher

State of Wisconsin
03.2024 - Current
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed and managed 20-30 calls to police, fire, and ambulance service to meet individual call needs.
  • Assisted callers in emergency situations with appropriate information and support.

Communications Operator

Ohio Department of Natural Resources
04.2022 - 01.2024
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Provided new employees with voice and accent training to teach proper customer service etiquette.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Assisted over 75-100 customers daily by answering questions and transferring to appropriate departments.

Firefighter

Newton Township Fire Department
03.2016 - 01.2024
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

Fire Lieutenant

New Lexington Fire Department
06.2019 - 05.2023
  • Created educational programs regarding life safety and fire prevention.
  • Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
  • Supervised cleaning and maintenance of buildings, rooms and equipment.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Directed work of 8-10 firefighters engaged in extinguishing fires.
  • Prepared reports of fires, equipment and personnel.
  • Compiled and maintained logbooks, run reports and training records.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Made daily inspections of facilities and equipment.
  • Oversaw scene operations and assigned firefighters to strategic locations.

Education

Associate of Arts - Counterterrorism Homeland Security

American Military University
Charles Town, WV
06-2027

High School Diploma -

Maysville High School
Zanesville, OH
05-2015

Skills

  • Multitasking and organization
  • Complex Problem-solving
  • Equipment maintenance
  • Task prioritization
  • Attention to detail
  • Telephone etiquette
  • Heavy lifting
  • Time management
  • Machine operations
  • Quality assurance
  • Performance improvement

Accomplishments

    Honor Graduate of 13M (HIMARS Crewmember) Class 16-25, Ft. Sill June 2025

Timeline

HIMARS Crewmember

Army National Guard
08.2024 - Current

Law Enforcement Dispatcher

State of Wisconsin
03.2024 - Current

Communications Operator

Ohio Department of Natural Resources
04.2022 - 01.2024

Fire Lieutenant

New Lexington Fire Department
06.2019 - 05.2023

Firefighter

Newton Township Fire Department
03.2016 - 01.2024

Associate of Arts - Counterterrorism Homeland Security

American Military University

High School Diploma -

Maysville High School

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