Jordan Jarvis
Mesa,AZ
Summary
Encouraging senior leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Senior Manager
CarMax
Tempe, AZ
12.2019 - Current
- Manage and develop 150+ Associates and 15 Sales Managers and Leads
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Provided strong leadership to enhance team productivity and morale.
- Established team priorities, maintained schedules and monitored performance.
Director of Sales and Operations
TTEC - Assigned To Google
Tempe, AZ
03.2019 - 11.2019
- Oversee and develop 8 Sales and marketing managers, and 120 sales and marketing executives.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
Senior Director
Clearlink
Scottsdale, AZ
06.2016 - 05.2019
- Manage and oversee 517 employees including marketing, HR, IT, quality, sales, and training.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Streamlined operations for increased efficiency with process improvements and automation.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
Director of Training and Integration
Clearlink
Salt Lake City, UT
01.2016 - 06.2016
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Developed customized training materials for various departments, improving overall productivity.
- Established a successful mentorship program to foster professional growth and development.
- Led the creation of engaging e-learning modules, offering employees flexible learning options.
Sales Director
Clearlink
Salt Lake City, UT
10.2011 - 01.2016
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
Senior Sales Training Manager
Clearlink
Salt Lake City, UT
04.2010 - 09.2011
- Increased sales team performance by developing and implementing comprehensive training programs.
- Enhanced employee retention through the creation of a supportive and engaging training environment.
- Streamlined onboarding processes for new sales representatives, ensuring faster integration into the team.
- Collaborated with senior management to identify skill gaps and develop targeted training initiatives.
Education
Sociology
BYU
Provo, UT09.2008
Skills
- Sales Presentations
- Salesforce proficiency
- Sales operations
- Sales Reporting
- Sales Training
- Revenue Generation
- Sales Strategy Execution
- CRM Management
- Sales team motivation
- Sales team coaching
- Sales team onboarding
- Sales Team Leadership
Accomplishments
Employee of the Year- 2015 Clearlink
Timeline
Senior Manager
CarMax
12.2019 - Current
Director of Sales and Operations
TTEC - Assigned To Google
03.2019 - 11.2019
Senior Director
Clearlink
06.2016 - 05.2019
Director of Training and Integration
Clearlink
01.2016 - 06.2016
Sales Director
Clearlink
10.2011 - 01.2016
Senior Sales Training Manager
Clearlink
04.2010 - 09.2011
Sociology
BYU