Julia Shipe
Arrowbear,CA
Summary
Dynamic and adaptable professional with a proven track record at Lake Arrowhead Resort and Spa, adept at multitasking and organization. Excelled in enhancing customer service and efficiency, evidenced by fostering repeat business through exceptional interpersonal skills. Skilled in POS systems and maintaining financial accuracy, demonstrating a blend of hard and soft skills crucial for thriving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Lake Arrowhead Resort And Spa
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
The Old Spaghetti Factory International Inc.
08.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host
Brandon's Diner
10.2019 - 09.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Key Holder Supervisor
42nd St Bagel Cafe
08.2018 - 10.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
No Degree - Elementary Education
Chaffey College
Rancho Cucamonga, CA05-2027
Skills
- Multitasking and organization
- Adaptability
- Efficient Learning Ability
- Strong work ethic
- Strong Written and Verbal Communication
- Exceptional Customer Service
Timeline
Server
Lake Arrowhead Resort And Spa
06.2022 - Current
Server
The Old Spaghetti Factory International Inc.
08.2021 - 06.2022
Host
Brandon's Diner
10.2019 - 09.2020
Key Holder Supervisor
42nd St Bagel Cafe
08.2018 - 10.2019
No Degree - Elementary Education
Chaffey College
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