Jordan Jefferies
New Market,Alabama
Summary
Determined student possessing excellent communication and interpersonal skills, focusing on active listening and problem-solving. Eager to gain hands-on experience in account management processes, including client communication, project coordination, and data analysis.
Overview
3
3
years of professional experience
Work History
Account Management Intern
The Specialty Company (TSC)
Ridgeland, MS
01.2024 - 04.2024
- Assisted in developing and executing account plans to meet customer needs.
- Created and maintained up-to-date records of customer accounts and interactions.
- Researched industry trends to identify opportunities for growth.
- Collaborated with sales team members to develop strategies for expanding existing accounts.
- Performed data entry tasks related to customer transactions and billing information.
- Maintained a database of current clients, contacts, prospects, and leads.
- Developed marketing materials such as brochures, flyers, emails, and newsletters.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Participated in weekly meetings with Account Managers to discuss progress on projects.
- Responded promptly to customer inquiries via phone or email.
- Generated quotes for potential customers based on their specific requirements.
- Identified potential customers and evaluated market potential.
Cashier
Burlington Coat Factory
Huntsville, Alabama
06.2021 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
Education
MBA - Business Administration
Belhaven University
Jackson, MS12-2026
Bachelor of Science - Business Administration
Belhaven University
Jackson, MS04-2024
Some College (No Degree) - Business Administration
Millsaps College
Jackson, MS08-2022
High School Diploma -
St. John Paul II Catholic High School
Huntsville, AL06-2020
Skills
- Marketing knowledge
- Performance Tracking
- CRM proficiency
- Account growth
- Sales Support
- Microsoft Office
- Microsoft Excel
- Relator
- Achiever
- Competitor
- Deliberative
- Adaptable
Timeline
Account Management Intern
The Specialty Company (TSC)
01.2024 - 04.2024
Cashier
Burlington Coat Factory
06.2021 - 11.2021
MBA - Business Administration
Belhaven University
Bachelor of Science - Business Administration
Belhaven University
Some College (No Degree) - Business Administration
Millsaps College
High School Diploma -
St. John Paul II Catholic High School
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