Jordan Jenkins
Belleville,IL
Summary
PROFESSIONAL SUMMARY
Friendly Sales Associate adept at working in diverse retail and customer service environments. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish clothing.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Team Player Hostess adept at working in fast-paced environments.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills for providing superior customer service.
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Courier
FedEx Express
11.2022 - 01.2023
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Tracked delivery status and updated customers for expected delivery time.
- Escalated issues to supervisor for immediate remediation.
Courier
FedEx Express
06.2021 - 05.2022
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Contacted customers to confirm delivery details and locations.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Courier
USPS
10.2020 - 05.2021
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Account Manager
ARO
03.2020 - 06.2020
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Hostess
Cardinals Nation Restaurant & Bar
02.2017 - 11.2019
- Greet and Welcome guests in a friendly and professional manner
- Made reservations quickly and professionally
- Answered customers questions about restaurant promotions and events
- Spoke with patrons to ensure satisfaction with food and service
- Skillfully promoted items on weekly restaurant specials
- Provided friendly and attentive service and exceptional hospitality
- Cleaned all windows and wiped down work station before and after every shift
- Restocked all menus and made sure menus were presentable
- Assisted others employees with other duties when needed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Sales Associate
Meijers, 1900 E College
10.2015 - 02.2017
- Answered questions regarding the store and its merchandise
- Demonstrated use and care of merchandise
- Greeted customers and ascertained customers' needs
- Helped customers with questions, problems and complaints in person and via telephone
- Stocked shelves and supplies and organized displays
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service.
Busser
Shannon's Five Star
07.2016 - 07.2016
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Bussed and reset tables and kept dining room and work areas clean.
Sales Associate
Meijers - 1900 E College
09.2014 - 06.2015
- Prepared merchandise for sales floor
- Contributed to team success by exceeding team sales goals by 10%
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Practices
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Bagged, boxed or gift-wrapped sold merchandise per customer's request., Trained and served as a peer coach for new sales associates
- Answered customer telephone calls promptly and in an appropriate manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Cashier
Arby's
07.2012 - 04.2013
- Spoke with patrons to ensure satisfaction with food and service
- Skillfully promoted items on beverage lists and weekly restaurant specials
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Portioned, arranged, and garnished food, and served food to waiters or patrons
- Ensured food was stored and cooked at correct temperature
- Took food orders and relayed orders to kitchens or serving counters
- Stored food in designated containers and storage areas to prevent spoilage
- Stocked service stations with items such as ice, napkins, and straws
- Provided friendly and attentive service and exceptional hospitality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Associate of Applied Science - Criminal Justice
SWIC
Belleville, ILHigh School Diploma -
Belleville High School East
Belleville, IL05.2012
Skills
- Positive and friendly Cash handling and management
- Goal-oriented Strong conflict resolution skills
- People-oriented Strong interpersonal skills
- Retail merchandising experience Multi-tasking ability
- Detail-oriented Adaptability
- Exceptional time management skills Cleanliness
- Fashion knowledge Computer proficiency
- Adapt to diverse groups Exceptional customer service
- Verbal and Written Communication
- Complaint Handling
- Materials Transport
- Pre-Trip and Post-Trip Inspections
- Shipping and Packaging
- Route Logs
- Time Management
- Delivery Verification
- Heavy Hauling
- Customer Service
- Basic Math Skills
- Team Goals
- Account Planning and Management
- Office Supplies and Inventory
- Mail handling
- Scheduling
- Clerical Support
- Verbal Communication
- Prioritizing Work
- Valid Driver's License
Timeline
Courier
FedEx Express
11.2022 - 01.2023
Courier
FedEx Express
06.2021 - 05.2022
Courier
USPS
10.2020 - 05.2021
Account Manager
ARO
03.2020 - 06.2020
Hostess
Cardinals Nation Restaurant & Bar
02.2017 - 11.2019
Busser
Shannon's Five Star
07.2016 - 07.2016
Sales Associate
Meijers, 1900 E College
10.2015 - 02.2017
Sales Associate
Meijers - 1900 E College
09.2014 - 06.2015
Cashier
Arby's
07.2012 - 04.2013
Associate of Applied Science - Criminal Justice
SWIC
High School Diploma -
Belleville High School East