Jordan Jerome
Denver,CO
Overview
8
8
years of professional experience
Work History
Front of House Staff
Potager
03.2021 - 02.2025
- Documented detailed ingredients and tasting notes on rotating food and wine list
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Strategically communicated with management and fellow staff about tasks, timing, and menu updates
- Provide exceptional guided customer service, including detailed food/wine descriptions, pairing recommendations, food/wine sourcing information, and timely coursing cues
Before and After School Program Director
Cherry Creek School District
01.2020 - 01.2021
- Recruited trained, and supervised a diverse team of staff members, promoting a positive work environment and successful outcomes for students.
- Scheduled mini-lessons, art projects, and unstructured playtime for 20-40 school-age children.
- Maintained and efficiently organized accurate financial and program records in accordance with district policy
- Enforced regulations of the child care center and completed licensing requirements
- Supported social-emotional development of students by incorporating character education activities into daily programming.
- Implemented a comprehensive staff professional development plan, ensuring continuous improvement and growth in program quality.
Head Server, Assistant Management
New Public House and Hotel
09.2016 - 12.2018
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Transportation Coordinator, Four Trails Trip Leader
American Youth Foundation, Camp Miniwanca
05.2017 - 08.2018
- Established detailed transportation schedule for expedition program for 20+ incoming and outgoing trips
- Coordinated reliable and consistent communication with multiple directors for various active programs
- Managed trip logistics efficiently to ensure smooth transportation and accommodation arrangements for participants.
- Developed in-depth trip and risk management plans for multiple expeditions
- Led groups on hikes, excursions, and other outdoor activities while prioritizing safety and enjoyment for all participants.
Education
Master of Science - Recreation Management, Outdoor Education
Appalachian State University
Boone, NC12.2018
Skills
- Customer relations
- Exceptional communication
- Group dynamics
- Staff training and development
- Multitasking skills
- Promotional planning
Timeline
Front of House Staff
Potager
03.2021 - 02.2025
Before and After School Program Director
Cherry Creek School District
01.2020 - 01.2021
Transportation Coordinator, Four Trails Trip Leader
American Youth Foundation, Camp Miniwanca
05.2017 - 08.2018
Head Server, Assistant Management
New Public House and Hotel
09.2016 - 12.2018
Master of Science - Recreation Management, Outdoor Education
Appalachian State University
Similar Profiles
Brandon BoucherBrandon Boucher
Deli Team Member at Fruiterie PotagerDeli Team Member at Fruiterie Potager
Yoko FedeleYoko Fedele
Urban Farmer at Potager FarmUrban Farmer at Potager Farm
Adam CheneyAdam Cheney
Desktop Support Specialist at Southwest AirlinesDesktop Support Specialist at Southwest Airlines