Jordan J Fuentes
Fresno
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Level 4, Morning Cleaning Lead
In-N-Out Burger
12.2022 - Current
- Attention to detail being able to spot common errors
- Customer service
- Communicated with managers
- Ensuring store is ready to open being able to communicate any problems or reasonable matters that may prevent opening
- Knowing how to work with customers and accommodate to requests
- Is responsible for the operation of store equipment such as slicers, dicers, computer terminals, fryers, grills, responsible for the sanitation and occasional operation of store equipment such as slicers, dicers, fryers, grills, etc
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Angry Chickz
01.2021 - 11.2024
- Prepared reports detailing shift activities to keep management looped in on shift operations.
- Guided staff.
- Implemented solutions or resolved credit issues with customers.
- Managed operations during shift, with total awareness of activities of employees and customers.
- Supported operations with consistent maintenance and updates of corporate files and records.
- Hiring/interviewing (indeed/in person applications)
- Inventory distribution/created charts for usage of products
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Host, Server
Black Bear Diner
08.2021 - 12.2022
- Customer service
- Seats guests and manages the seating chart.
- Monitors restaurant activity to determine seating and dining flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Performs opening and closing duties, as needed.
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Construction worker
Fuentes Construction
11.2019 - 09.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Increased client satisfaction by delivering high-quality painting services within established deadlines.
Education
Associate of Arts - History, Social Science, Liberal Studies
Clovis Community College
Fresno, CA01.2023
High School Diploma -
Clovis High School
Clovis, CA05.2021
Center For Advanced Research And Technology (CART)
Clovis, CA05.2021
Bachelor of Arts - History
California State University, Fresno
Fresno, CA12-2025
Skills
- Creative thinking
- Multitasking
- Planning
- Problem-solving
- Teamwork and collaboration
- Verbal communication
- Customer service
- Attention to detail
- Flexible and adaptable
- Computer skills
- Organization and time management
- Friendly, positive attitude
LANGUAGES
Fluent in English & Spanish
Timeline
Level 4, Morning Cleaning Lead
In-N-Out Burger
12.2022 - Current
Host, Server
Black Bear Diner
08.2021 - 12.2022
Assistant Manager
Angry Chickz
01.2021 - 11.2024
Construction worker
Fuentes Construction
11.2019 - 09.2020
Associate of Arts - History, Social Science, Liberal Studies
Clovis Community College
High School Diploma -
Clovis High School
Center For Advanced Research And Technology (CART)
Bachelor of Arts - History
California State University, Fresno
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