Jordan Jirone
Mansfield,TX
Summary
Professional with experience in customer service and hospitality, ready to excel in client-focused role. Skilled in resolving issues swiftly, ensuring satisfaction, and fostering positive client relationships. Strong emphasis on teamwork and adaptability, able to meet evolving needs and deliver consistent results. Known for effective communication, empathy, and proactive approach to enhancing service experiences.
Overview
8
8
years of professional experience
Work History
Claims Service Ambassador II
Wawanesa Insurance
04.2024 - Current
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate intermediate to senior level estimates using an estimating software system.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
Auto/Property Damage Claims Representative
AAA Auto Club Group
10.2023 - 04.2024
- Process customer policy change request
- Verify phone numbers, addresses, vehicles, coverages, and emails
- Collaborated with adjusters and contractors to assess property damages, resulting in accurate claim estimates.
- Identified fraudulent claims through thorough investigations, safeguarding company resources and reducing financial losses.
- Process payments, Add or remove forms of payments
- Answer incoming phone calls immediately
Customer Service Representative IV
GEICO
11.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Respond to all inquiries such as cancellation request and sales request
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Life Transfer Representative II
National Life Group
11.2020 - 11.2022
- Ensure 1035 transfer and replacements for life insurance are processed in a timely manner
- Maintain great customer service and protect operations by keeping financial information confidential
- Liaison with the agent/agency throughout the life cycle of each transfer or replacement
- Regularly coordinates with team to establish upcoming workflow or pivots. Establishing desired paths based on team need and service level agreements. Communicates daily goals and milestones to boost team cohesiveness and morale
- -Continues to analyze systems and changes in order to ensure team is following best practice.
Front Desk Receptionist
Four Seasons Hotels and Resorts
12.2019 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Front Desk Agent
TownePlace Suites by Marriott
11.2018 - 09.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Agent
Winstar World Casino And Resort
04.2018 - 12.2018
- Collected room deposits, fees, and payments.
- Provided excellent service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Service Valet
Parking Management Inc.
11.2017 - 04.2018
- Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
- Ensure to park as well as retrieve guest vehicles for careful and respectful procedures
- Prepare, complete and fill out legibly suitable valet tickets for all guest vehicles
- Supervise valet parking lots for all self-parked vehicles
Technical Support Representative
TELVISTA
12.2016 - 06.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
Bachelor of Hospitality And Tourism Management -
University of North Texas
Denton, TX08-2019
Skills
- Strong work ethic
- Patience and composure
- Data entry proficiency
- Listening skills
- Multitasking and organization
- Computer skills
- Excellent communication
- Team collaboration
- Performance goals
- Documentation and reporting
- Sales expertise
- Technical support
Accomplishments
- Achieved Chairmen Club while at Geico (Top 10% of the company)
Timeline
Claims Service Ambassador II
Wawanesa Insurance
04.2024 - Current
Auto/Property Damage Claims Representative
AAA Auto Club Group
10.2023 - 04.2024
Customer Service Representative IV
GEICO
11.2021 - 01.2024
Life Transfer Representative II
National Life Group
11.2020 - 11.2022
Front Desk Receptionist
Four Seasons Hotels and Resorts
12.2019 - 11.2020
Front Desk Agent
TownePlace Suites by Marriott
11.2018 - 09.2020
Front Desk Agent
Winstar World Casino And Resort
04.2018 - 12.2018
Service Valet
Parking Management Inc.
11.2017 - 04.2018
Technical Support Representative
TELVISTA
12.2016 - 06.2017
Bachelor of Hospitality And Tourism Management -
University of North Texas
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